Microtel Inn and Suites by Wyndham Eagle River/Anchorage Area, Eagle River

I've stayed here before, so I can see how quickly it is going downhill. This should be a last resort, for sure! Parking lot flooded and broken up. No lights in parking lot. Stairwell doors don't close properly (think fire), security lock on my door was broken off, carpets are dirty and holes, same with chairs in rooms, elevator had vomit on the floor that never got cleaned up, they don't change your sheets, you have to wait for staff to move off the front steps when you want to go in and out (it's their smoking area), lukewarm water in shower. Final insult: they charged my visa for the full amount of my intended stay the minute I made a reservation (this was not an advance purchase special). Front desk staff is unable or unwilling to address any money issues and manager is out for a week or more. Wow, how does that compute in the business world?! I could go on but why bother. Avoid this place if you can. Obviously they realize they are the only game in Eagle River and they have NO interest in maintaining the property or caring for the guests.

On our arrival on July 22nd, we were assigned a room that had the frame off the door on the outside, allowing anyone passing by to simply push in the latch from the outside to open the door. I tried it and it took one second to gain entry from hall. On request my room was changed. We were told there was a laundry room, but one machine was broken. My companions occupying another room bought soap, and tried to use the other machine. After loading it, found out it would not accept coins. Front desk staff said they could not empty coin box, only the owner could so that, and owner was not available. No offer to replace soap dumped in. Staff was civil but not frendly or overly helpful, except for one young man early in the morning. Had clerk talk to me while looking at some papers and didn't realize she was addressing me. That type of thing. I do not expect staff to be my best friends, but levels fell short on both our stays on the 22nd and 27th. On the morning of the 28th I noted people were unable to get juice etc. for the "continental breakfast". When I mentioned it later to an employee, was told she forgot to turn it on. I noted a message from management that requested tips for housekeeping staff not be left in the room, but be placed in a locked box on the counter. I have never noted such a request before anywhere in any country, and I certainly did not wish to have management control the money I left so I ignored instructions. My guess is it limits tips to staff. On arrival home I noted that although our first reservations were for July 22, my MC had been charged on July 17th, and again on the 22nd. I emailed and phoned the manager, but never received any reply whatsoever. I later noted on my MC account, that on the 27th the errors of the 17th had been addressed. However, a short note would have allayed my concerns or better yet an explanation when I checked in on the 22nd or 27th. I was not surprised that I got no reply, as the service model and culture within the hotel appears terrible, and the staff seems despirited and unmotivated in my opinion. It appears the problems are management and owner oriented, not with the staff itself. Leadership and expectations seem to be exceptionally low. To give Microtel credit, they sent me $50.00 after I submitted a review on this location.

The front desk clerk "KIM" was so pleasant upon my arrival. She was helpful and didnt mind all my questions. To my surprise when I arrived, I was upgraded to a suite at no additional charge! The room was spotless and well maintained. The only thing that the room did need was a personal fan, the ceiling fan wasn't much. I did sleep with the window open and the room eventually cooled off, but a fan for the summer in Alaska is the only thing the room was missing as far as needs go. NO complaints, just suggestions here! I would recommend to any of my freinds or family!! Keep up the good work!

This was a nice quiet and clean place i would recommend it to anyone who wants to feel like home. The rooms were well maintained and well house kept.