Avalon Grand, Zona Hotelera

It was nice, hardly anybody ws there though because of the hurricane damage. They had just opened. Other than the construction in the next hotel it was nice.

The Avalon Grand is a very nice place to stay. We got the all-inclusive and it was great!! From all you can drink to room service. But Cancun is very dirty and still needs alot of work after Wilma. I could not stand all the locals trying to get some thing out of me every time I walked by them from selling time share to trying to get me to buy a drink. Be carefull of the $35 clubs that you can drink all night. Most will let you in for a far lower price.

Overall it was a comfortable hotel for two of us. The people were very nice and they worked hard for guests, the atmosphere was cozy and calm. However I was not happy about our house keeper. She could do better job for the bathroom. The ocean view- studio type room was spacious with great view. The bed was nice and firm. The breakfast was excellent! When we go back to Cancun, I would love to stay here again.

Outstanding service/location. Small hotel make you feel like home. Friendly people and excellent service. Make sure you rent a room facing the ocean, amazing view, watch the sunset and sunrise, a real paradise. We spend one week and will return next year.

wE LOVED THE AVALON GRAND, POOL WAS SO PERFECT, KELLY'S BAR WAS A GREAT PLACE TO GO SIT, HAVE A MEAL & RELAX. sTAFF WAS VERY PROFESSIONAL & CLEAN.WE ARE RECOMMENDING IT TO OUR FRIENDS

Loved the sound of the waves while sleeping and the proximity of the beach ( out the door and it's there). Restaurants were pretty good and pools and spas were nice. Rooms were rustic as expected in Mexico, but clean and had everything needed. Housekeeping and maintenance appeared to be doing a good job. Were plagged with "omigas", very tiny ants that housekeeping kept trying to spray unsuccessfully, as long as you didn't bring food into the room you were OK. Air conditioning was aparently a water cooled system that left the tile floors damp and slippery. We really didn't need it anyway. Hopefully they have replaced it. We visited in Nov. 2003. The management could do with some lessons in PR. as well as their salespeople. the rest of the staff was great.

Great location! Timeshare owners at Avalon and I agree with most postings here, its so sad they lost the beach to hurricanes. We love the room arrangement and view. There's so many restaurants that we usually eat our meals on the strip most that you can walk to or catch the bus to downtown to LaParilla! We also enjoy going into downtown to the grocery store and purchasing fruit and easy things to eat in the room to fill in. Its a unique, small quiet place that I miss every day. Saving for a flight now!

I read the reviews for this hotel and I was very skeptical, but figured I would give it a shot. I should have gone with my gut and changed hotels! Upon arrival my family was told our room was not ready but to go and speak with someone for a quick overview of the facilities. Well that conversation was over an hour long trying to get us to book an appointment for a timeshare tour. We finally got to our room to find the all mirrors with huge black marks all over them. Luckily they were able to change our room. Went to the beach to order food the menu was written on a napkin - ordered a beer and was told they were out of BEER, ordered nachos they were out of cheese. Left with a water. Later that night we went to dinner same thing - extremely limited menu. They were out of everything! This went on for 2.5 days. They finally received some food, but only to find out the selection was still terrible and nothing was appealing. To top everything off the shower did not work. They water would go on full force then completely shut off once it came back on it was scolding hot. You had to step away let it adjust and then get back in. I would NEVER recommend this hotel to anyone. I have travelled often and have never had such a bad experience. The only redeeming quality was the restaurant staff - they were all amazing and felt terrible for us.

We love Cancun, so we go as much as possible! We have a timeshare with sister hotel in Isla Mujeres. This was the first time going to Avalon Grand Cancun. It was great, its a smaller hotel so its perfect for you to get personal service. The best bartender is in the lobby, not on the pool side(hint).They knew my boyfriend by name because he is such a loud person! Its a family hotel, but they put us on the side with no children so I was very thankful. Rooms were spacious, and clean. It was more like an efficiency, even though we were hardly in the room. We went with our best friend, and her husband, and they loved it. Food was amazing, it was not too authentic for people that cant handle it, but upon request they will make it to your liking, We had our all inclusive package, wich is the way to go, and we ate all our meal there, and I know I gained weight at how much I ate! Even though tips are not required on an all inclusive packages, its good to tip. The staff is amazing, you will never get that type of customer service in the states. I know they do not make that much hourly so the tips are what they survive on, that is why they excell at great service. When we left we gave all the people that went out of their way $20 a piece, and they were so thankful!.. The beach is wonderful, and FOR AN EARLIER COMMENT, there is beach access, right by the pool. I recommend it to everyone!!!

When we got there we were subjected the presentation of information with regard to timeshares. It took almost 1 hour before we were shown to our rooms. We were informed that the stairs to the beach were closed and we would have to walk two hotels up to the Avalon Bacarra to get on the beach. When we looked at the beach access it was evident that with all the help they seemed to have on hand to sweep and garden that someone should have been able to "build a set of stairs" to access the 5 foot drop to the beach. Sandbags were in place by Sunday and most people could then access the beach. Lighting in the rooms was poor for reading and furniture was sparse. Our two bedroom unit had only one couch and four dining chairs. Food was good, service prompt and pleasant but communication between staff was unpredictable.