The Avalon Grand has recently been upgraded to offer an exceedingly dynamic ambiance, featuring new furnishings and contemporary vibe. A new Infinity pool has been added to the property, as well as plasma televisions in the studios and suites. Further renovations include: a fully remodeled and expanded lobby; ... More
The Avalon Grand has recently been upgraded to offer an exceedingly dynamic ambiance, featuring new furnishings and contemporary vibe. A new Infinity pool has been added to the property, as well as plasma televisions in the studios and suites. Further renovations include: a fully remodeled and expanded lobby; accommodations redesigned with contemporary Mexican furnishings and Internet access; renovated and expanded Spa by Germaine du Capuccini. Exterior additions include a new snack bar by the Infinity pool and a new gazebo for wedding ceremonies. Further, each of the restaurants has been refreshed with new furnishings and menu selections. Guests will now receive VIP arrival service including: escort service to room, welcome cocktail, fresh toilettes upon arrival, airport transfers and more. Young travelers will also enjoy a new and improved Wild Things Kids program. With 116 deluxe guestrooms and suites, which are unique in their size, details and amenities, the Avalon Grand combines comfortable accommodations, extensive dining options and a multitude of on-site land and beach activities to create a tropical playground for couples, singles and families to experience a truly exciting beachfront vacation. In-room amenities include a hair dryer, clock radio with CD player, television, in room safe, coffee maker (with coffee), iron and ironing board, and bath kit
Overall it was a comfortable hotel for two of us. The people were very nice and they worked hard for guests, the atmosphere was cozy and calm. However I was not happy about our house keeper. She could do better job for the bathroom. The ocean view- studio type room was spacious with great view. The bed was nice and firm. The breakfast was excellent! When we go back to Cancun, I would love to stay here again.
The Avalon Grand is a very nice place to stay. We got the all-inclusive and it was great!! From all you can drink to room service. But Cancun is very dirty and still needs alot of work after Wilma. I could not stand all the locals trying to get some thing out of me every time I walked by them from selling time share to trying to get me to buy a drink. Be carefull of the $35 clubs that you can drink all night. Most will let you in for a far lower price.
Great location! Timeshare owners at Avalon and I agree with most postings here, its so sad they lost the beach to hurricanes. We love the room arrangement and view. There's so many restaurants that we usually eat our meals on the strip most that you can walk to or catch the bus to downtown to LaParilla! We also enjoy going into downtown to the grocery store and purchasing fruit and easy things to eat in the room to fill in. Its a unique, small quiet place that I miss every day. Saving for a flight now!
Loved the sound of the waves while sleeping and the proximity of the beach ( out the door and it's there). Restaurants were pretty good and pools and spas were nice. Rooms were rustic as expected in Mexico, but clean and had everything needed. Housekeeping and maintenance appeared to be doing a good job.
Were plagged with "omigas", very tiny ants that housekeeping kept trying to spray unsuccessfully, as long as you didn't bring food into the room you were OK.
Air conditioning was aparently a water cooled system that left the tile floors damp and slippery. We really didn't need it anyway. Hopefully they have replaced it.
We visited in Nov. 2003. The management could do with some lessons in PR. as well as their salespeople.
the rest of the staff was great.
Outstanding service/location. Small hotel make you feel like home. Friendly people and excellent service. Make sure you rent a room facing the ocean, amazing view, watch the sunset and sunrise, a real paradise. We spend one week and will return next year.
I read the reviews for this hotel and I was very skeptical, but figured I would give it a shot. I should have gone with my gut and changed hotels! Upon arrival my family was told our room was not ready but to go and speak with someone for a quick overview of the facilities. Well that conversation was over an hour long trying to get us to book an appointment for a timeshare tour. We finally got to our room to find the all mirrors with huge black marks all over them. Luckily they were able to change our room. Went to the beach to order food the menu was written on a napkin - ordered a beer and was told they were out of BEER, ordered nachos they were out of cheese. Left with a water. Later that night we went to dinner same thing - extremely limited menu. They were out of everything! This went on for 2.5 days. They finally received some food, but only to find out the selection was still terrible and nothing was appealing. To top everything off the shower did not work. They water would go on full force then completely shut off once it came back on it was scolding hot. You had to step away let it adjust and then get back in. I would NEVER recommend this hotel to anyone. I have travelled often and have never had such a bad experience. The only redeeming quality was the restaurant staff - they were all amazing and felt terrible for us.
We love Cancun, so we go as much as possible! We have a timeshare with sister hotel in Isla Mujeres. This was the first time going to Avalon Grand Cancun. It was great, its a smaller hotel so its perfect for you to get personal service. The best bartender is in the lobby, not on the pool side(hint).They knew my boyfriend by name because he is such a loud person! Its a family hotel, but they put us on the side with no children so I was very thankful. Rooms were spacious, and clean. It was more like an efficiency, even though we were hardly in the room. We went with our best friend, and her husband, and they loved it. Food was amazing, it was not too authentic for people that cant handle it, but upon request they will make it to your liking, We had our all inclusive package, wich is the way to go, and we ate all our meal there, and I know I gained weight at how much I ate! Even though tips are not required on an all inclusive packages, its good to tip. The staff is amazing, you will never get that type of customer service in the states. I know they do not make that much hourly so the tips are what they survive on, that is why they excell at great service. When we left we gave all the people that went out of their way $20 a piece, and they were so thankful!.. The beach is wonderful, and FOR AN EARLIER COMMENT, there is beach access, right by the pool. I recommend it to everyone!!!
We had such a great time during our 8 day stay! The food was good, nothing really fancy, but good. The drinks were great! Transportation by bus is the way to go. It was a little intimidating, but once we tried it, it was so easy and there are bus stops everywhere! The staff at Avalon Grand were very friendly and did their best to accomodate us. The sister resort on Isla Mujeres (sorry if this is spelt wrong), was so wonderful also! People sound concerned about the beach, but there is a short beach. They are working on it. No problem though, you can take a stroll to some of the larger beaches done the shore. The water is gorgeous! We had a great time and will definitely be coming back!
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