Some colleagues and I recently stayed at the Queen's Gate and it was truely a case of one thing after another: we made 3 reservations, they had 2, were fully booked, so I ended up stying in the same room as my colleague. We noted our concern that the window to the baclony wouldn't close- the manager said he woudl take care of it right away. I asked if they could wait an hour as we were getting ready to go to a business meeting. He said fine. Result : it was still open and unlocked when we returned. We asked for a 7:30 wake up call - THEY CALLED AT 8 ! It was one thing after another. The manager was quite professional, was truely apologetic and explained that they had an employee that they felt was at fault, but really needed someone to cover the desk at night so they couldn't afford to lose him. My advice to the manager : Yes. You most certainly can afford to lose that person. Roll up your sleeves, and cover the night desk if necessary. You will lose more business and gain a bad repution which is much more difficult to recover once lost.
Privately owned hotel with courteous and helpful staff ensuring the highest standard of personal attention. Delightfully set in the leafy
calm of Queen's Gate, the elegant architecture of the hotel reflects the refined splendor for which the Royal Borough ...
The 3 star Central House Hotel is conveniently situated in London for travelers looking for budget hotels for business or
holiday travel. The hotel offers comfortable accommodation, friendly hospitality and service together with value for money among economy hotels ...
This elegant hotel offers excellent facilities for the business and leisure traveller. All standard rooms have been refurbished in a
contemporary yet comfortable style and have a large flat screen television, radio, high speed internet access, voicemail, a DDI ...