be warned.......
I travel frequently to DC for either work or to visit my college daughter, and thought she would like some luxury. We have stayed at the Hay Adams before and it was perfect! Thought she might like this, but was I WRONG!. The place looks nice and is clean, but everything else is wrong, and for the competition, spend those dollars elsewhere. To begin, the room we were given was right next to the service elevator (for a 5 day stay), the mini bar was not working when we checked in, nor was the thermostat. After waiting for 2 hours for those fixes, I asked the concierge for a local shop referral. The store was going out of business, and a complete waste of time - granted he did call and they were open. Later that night, after a full day - our room keys did not work. The next morning, our room service bacon and eggs - $100.00, did not include the toast that should have come with them and the server had to return to the kitchen to get them. I then called the concierge for restaurant reservations, had to leave a message - which was never returned. When I spoke to him later - he told me that I didn't leave my room number - all phone systems in hotels that I've stayed in recently seem to have that option.... perhaps I'm wrong. Later that day, the maid called and angrily asked if she could clean our room. The hotel moved us to a new room, which ended up being noisier than the first - due to the maids slamming doors in the hallway from 2:30 pm till 4. The other inconvenience which has been mentioned is the location - there is a metro nearby - about 3 blocks, not that great a part of town (dept of Agriculture) but during our stay there were a few weddings and other large partied and if you happened to need one while they were loading and unloading, you were not going anywhere. For the money they charge, the service they advertise, the reputation they suggest they have, I'll stick with either the Hay Adams for excellent service at a price and location - or my low-cost suite hotels, where eggs and bacon are around $20, and I can count on standard service with relatively no disappointments.