We arrived at the Beachway efficiency suite and got all settled. It was expensive but thought why not. the next day after returning from the pool we had a note to go to the office. the owner said we had to vacate the room immediately because of bed bugs. the owner said that is was not her fault and that she did not have another suite avaialble. i was very upset and said that although the bed bugs not her fault the cleaning staff had not changed the sheets on the bed or looked at the bed because upon examination could see the bugs. the owner did find another place for us to stay but not after being rude and miserable. my sister has multiple disabilities and the next morning woke up with beg bug bites on her back. it was horrible. owner not friendly and rude.
We have stayed at the Beachway for several years and will continue to do so as it is the most welcoming, considerate, clean, perfect location. Two of our daughters have honeymooned at the Beachway and Frank and Kathy are such warm, friendly hosts as are the entire staff including Amanda and Lauren.
In response to a review found here ther are a few things I wish readers to know about the situation. Bed bugs are a horrible, unavoidable problem that was plaguing hotels in 2006. Unfortunately, no hotel or bed and breakfast is immume to these pesky bugs that are brought in by other travelers. There is no amount of cleaning that can be done to avoid them, there is no spray to catch them ahead of time and nothing a hotel can do but act quickly when a problem is found. The one and only time we have had bed bugs is when this unfortunate guest was staying with us.
The moment we were aware of the problem we notified these guests of the situation. Being the beginning of August, much of our town had already been booked up, including all of our ground floor rooms which these guests required. I was notified of the situation and acted as quickly as I could to find these guests a suitable room at another hotel in the area. Luckily, I was able to find these guests a room at a bed and breakfast nearby. The owners of our hotel packed up the guests luggage, food and personal belongings into the owner's personal truck and drove them to the alternate lodging. When they arrived they found this room to be unsuitable due to the fact it had no kitchen. At this point the guest became extremely unreasonable and began using profanities and threatening the owner. She was asked to leave the alternate loding we had aquired for her by the other hotel's owners. We were able to find a cottage that was suitable for their needs. We helped them unpack and settle in. We refunded the guests their money for staying with us as well as paid for the three remaining nights they stayed at the other resort.
Because of the writer's use of profanities, bad-mouthing of the owners and extreme unreasonableness during this event management mad a difficult decision to not rent to her in the future. While this situation was horrible, we believe that we handled it as well and as efficiently as it could have been handled. In early April of 2008 I recieved a call from the writer of this review looking to stay at our resort again. After speaking with the owner we stuck with our decision to not rent to her again. I can only assume her disappointment is the reason for this review.
Every hotel, rental property, bed and breakfast or vacation home has unexpected, unavoidable things that go wrong. We can only be as prepared as possible for these events and rectify them to the best of our abilities. We are saddened that this guest had a dissapointing stay with us; I do wish we could have done more to make this guest happy.