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The worst \"National Headquarters\" I've ever seen
By A Yahoo! Contributor, 9/6/11
It's a nice spot right on the strip, but the service couldn't treat you like dirt any more than it already is.
We arrived late at night so they wouldn't give us a parking pass until morning, so in the morning I went to get one and they had already given me a parking ticket and threatened to tow my car. We go to work out the next morning and our card doesn't let us back in, so we went to the front desk and are scolded for not having our ID (in the fitness room?)on us and have to argue for half an hour before someone else in our party overhears us and lets us into our room. The room came with coffee and a coffee maker, but no coffee filters, so when i asked for some, they felt it was my fault for not having them and decided to argue.
We have loved other Worldmark resorts, but because of this experience, we will never be back.
Let me start by saying we were conned into buying the time share at one of their presentations. We were promised a free cruise to attend the seminar and then were pushed and pushed until we purchased a small 2-year package which we were told we could cancel within 5 days. 5 days is just not enough time.... we didn't book our first trip for several months so we didn't know how unhappy we would be with our experience. What does 5 days do? We stayed at the Worldmark by Wyndham in Big Bear which was very nice although they insisted that we attend another seminar (which my fiancee was not at all happy with since it was his 40th birthday and that was the last way he wanted to spend his birthday) and now we are being told that we can not use our membership unless we do a 3 day stay. We can never get enough time to take off for 3 days consecutively so our member ship is pointless.... we have basically paid $1,900 for 2 nights in Big Bear! What a rip off! We are extremely disappointed in Worldmark by Wyndham and I will do my best to tell our story. I know a lot of people get persuaded to make the same mistake we did... if I can prevent a few from doing it I intend to do so!
Worldmark sells us on classes in a nearby location to prepare for vacations to help me plan things for my family. Then as walking out the door lets us know after we filled out the contracts that they are closing the doors to the location we would be working with. The people give us a contact phone number saying they will help us out and come to find out it is a scam. They phone number was a hoax! They never helped us and we are out LOTS OF MONEY! We called too late to cancel the membership. The contract says 5 days we finally (called the number on the internet)10 days since we never heard from the numbers we were given. Told to cancel it on visa and the lady on the phone would take care of the rest. Well, got the visa notification and we are to pay up no matter what. Just a bunch of Fraud. Shared some of our dilemna with friends about this whole thing and they let us know what a terrible experience they have had. Great why didn't we ask those around us before heading to that stupid seminar. What a waste of 1900 bucks even though it is a trial membership!
All I can say is I give every new trip a new chance but i feel duped into ever getting the time share in the first place. The staff is unfriendly,the rooms always have a couple filthy parts,and something always isn't working.
I am writing this review on WorldMark's snail-slow internet acccess ($16 for the week). My wife, 3 teenagers, and I stayed for 4.5 days after trading in a week thru RCI. Compared to Vistana (FLA) and Mayan Palace (Mexico), this facility gets 2- stars.
We did not see housekeeping at all during our stay. There were several large bugs I had to kill; I understand Vegas is hot, but we did not have any bugs at the Bellagio. The blankets were sticky before we used them. The rest was not particularly clean, either. (It was better than summer camp....) There were not enough towels. The A/C in the master bedroom did not work well; yet it was freezing in the rest of the suite.
On the good side, the rooms were large, the porch was large, and the beds were fairly comfy. All 5 of us found the suite roomy. By Caribbean standards, this place gets a 4 out of 5. By American/Mexican standards, 2.5 out of 5. It was an inexpensive, adequate option for 5 people. It was not great, however. When it was new, I could see it earning 4 stars. I guess this means it has not been well-maintained. Considering the cost of 2 nice rooms on the Strip ($200+ each per nite), this is a good value for a family of 5.
We have been owners since 2002. We have had some rocky periods financially since then but never ever once considered selling our credits. We are owners for life. First of all the customer service is always excellent - friendly, attentive, professional and never robotic. Secondly, the resorts are always so clean, even the sheets smell fresh. We love our vacations with Worldmark.
In the past, it was always a crap shoot as to what kind of accommodations we would receive at a hotel. We had a few unmentionable experiences with hotels/staff. That dread is gone now that we can stay at a classy resort.
We have a ton of kids and wanted to show them the beauty/diversity of the U.S. Having Worldmark has helped make some great memories. The locations are all in driving distance to places we want to visit/experience. Even Reno,NV (which I didn't want to go to because I don't like Casinos's) has an excellent Automobile Museum near by and historical Virginia City. Loved them both. With a kitchen at our room my teenage son cooked a surprise breakfast - waffle sundays! And he doesn't cook at home. We all have a good time.
For me, the resorts are welcoming, warm and I have a relaxed sense of home away from home.
(with a hot tub to boot!)
This is my 3rd stay at this location, and I was very unhappy with the service, the upkeep of the apartments. To begin the carpets in our room were filthy, the room did not have enough glases, the gas BBQ's did not work and the staff just did not seen to care. We tried to buy show tickets one day and the staff did not even know were the person was, we wasted over an hour waiting for her to arrive. I even spoke to June the resort manager, she tried to help but it was too late in our stay. I have complained to head office and I hope that the next time I decide to stay here that things will have changed for the good. We love Las Vegas and have stayed at other Worldmark resorts and did not have any problems.
Located just 6 miles from the Strip and downtown Las Vegas, near Sam Boyd Stadium, Boulder Station Casino and Sam's
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*Terms & Conditions: Savings calculation is based on Flight + Hotel vacation package bookings for a 3 month period for 2 adults with a 2+ night length of stay compared to price of the same components if booked separately during same period. Savings will vary based on origin/destination, length of trip, travel dates and selected travel supplier(s). Savings not available on all packages.