Comfort Inn Espanola, Espanola

To Whom It May Concern: A say on Saturday, November 11, 2006 at your Espanola, New Mexico Comfort Inn compels me to write this letter to express my complete dissatisfaction with the accommodations I reserved. Unfamiliar to the Espanola, NM area, I looked toward the internet to provide me with lodging options. Although the community was rather small and lacked many nationally recognized chains, I did recognize Comfort Inn and chose to stay at this location based on experiences I had in the past at other Comfort Inn locations, and because it was a nationally-known chain that I thought I could trust. My experience was far less then satisfactory. Based on your website’s own verbiage, this location does not meet the proclaimed criterion and is in need of great attention: ”... with exceptional rooms and amenities for business and leisure travelers. The value-driven consumer knows that the Comfort Inn brand will exceed their expectations in quality and service.” “All Comfort Inn hotels are designed for optimal curb appeal and operating efficiency, and offer a swimming pool and/or exercise facilities. The rooms have free high-speed Internet access, 25-inch remote-controlled TVs with premium channels…” My room at this location was NOT “exceptional” by any stretch of the imagination. On my way to my room, the general smell of the building was that of stale, musty air. The hallways were poorly lit and were abound with leaves and debris. My room alone had three burned-out light bulbs, peeling paint on the ceiling, the bathroom had peeling paint and wallpaper, and although I was ensured upon check-in that the room had been cleaned, the carpeting had obviously not been vacuumed, much like the hallways. Also, the next morning, to my shock and disgust, I found evidence of the bed linens not being changed as there were stains a pieces of broken glass, (from what I have no idea and hazard to even guess), among the sheets and blankets. The pool area was utterly filthy. The pool and hot tub were stained, the floor was dirty, and the furniture looked worse then that of which could be found at a tag-sale. Again, peeling paint and obvious patches on the drywall were abound as were the rust on the sprinkler system. The conditions of the pool area were enough to sway my decision not to enjoy a leisurely swim, but rather to err on the side of caution for my own health and safety. Professionalism by the staff on duty was absent. Loud music was being played in the laundry area that could be heard in the lobby and throughout the building. Family members were witnessed entering the lobby and being allowed to use the swimming pool as though they were guests, employees were eating in the lobby while guests were trying to check-in, and general loitering of what appeared to be friends and family were apparently common practice. Your website states “…optimal curb appeal are designed to ALL Comfort Inn hotels”. If curb appeal means the parking lot being used as storage for old tractor-trailer trucks, dilapidated fences around the perimeter of the property, near toppling “aesthetic pillars” along the building, and no landscaping what so ever, then this location should take first prize. But all sarcasm aside, there is no curb appeal to this location. If you have any doubt of the validity of my statements, I encourage you to do an unannounced site visit and witness first-hand the conditions of this property. Lack of general maintenance, basic upkeep, and simple pride are in my opinion the downfall of this location. I feel as though I was cheated out of my hard-earned money. I personally will think twice about ever staying at another Comfort Inn and will discourage anyone who asks to do the same.