Hidden Springs, Sevierville

Where to start? We chose "Country Love" for our stay and arrived last weekend on 3/22/2012. When we spoke to the representative on the telephone she informed us about the cabin. We were told it had a hot tub, dishwasher, w/ high speed internet (wireless). The reason why I mention "only" those options is due to the fact it wasn't true. You have to stay at the bottom of the resort, or at least the indoor pool, to use the wireless internet. The hot tub looked like it hadn't worked since at least last year. The display didn't do anything at all. The dishwasher was just like the hot tub...DOA. When checking into the cabin I made sure to ask about the hot tub. The young man at the front desk informed us that the hot tubs are checked after each stay. We know this to be impossible. Funny thing is, when you look at the cabin photos on the website "country love" is one of the only ones with a picture of a hot tub that isn't running. We called the main office several times asking for maintenance. All we every got was empty promises. Nobody ever came and they obviously didn't even care to apologize.

Very disappointing! Let me be clear... we didn't even make it as far as an actual stay. If I have to work this hard just to get an aswer and a quote... I'll take my money somewhere else. I've worked for a week now to try and get a quote from this company and am tired of calling, leaving messages and getting no call back. I received one quote from "J" on a cabin and then discovered within 30 hours I needed to add another because our group had grown. When I called to ask for another quote to include an additional cabin, I was informed that "J" had been mistaken and the quote was off by $563.82 for the price of the first cabin. The website was confusing about rates, so we specifically called for a quote to avoid problems. I asked the personnel to request that the management honor the quote I was given and to take into consideration that I was now renting two cabins instead of one. Long story short... a week, 5 phone calls and 3 left messages later... they never returned a single phone call or could answer my question on the spot. Ultimately "D" said they were refusing to honor their original quote. I can't help but wonder if that was truly the manager's answer or "D" just wanted me to stop calling. So I'm looking elsewhere and I'm sure my group will be happier in the long run. PAY ATTENTION to the other reviews... or just hope you don’t have a problem. This management company needs training in customer service BIG TIME!!

My Boyfriend and I and our 2 small dogs spent 3 nights here and it just wasn't enough. It was absoulutely wonderful and we can't wait to have the time to go back. It is so close to everything but the cabin is so peaceful you just want to stay there and enjoy. We stayed in the rainforest escape and it was nice and private. It was nice and clean and the kitchen was fully equipt with everything from dishes to pots and pans and etc....I want to go back and spend much more time.

We loved our cabin, it's location. But, we will not be back, the pool was just too cold for all but one member of our 12 member group...he doesn't count, he used to work at the South Pole!!!!!!

We love this place. The cabin we stayed in was soo beautiful. The views were specticular. It feels like home, yet you get to relax. We always make sure to spend time at the cabin, even though their is so much to do in the smokie mountains. The pool at hidden springs is nice because it is indoor.

No single word, other than AMAZING, can describe this resort. The staff there is so helpful and nice that they must be brain-washed just like those people in Texas at the polygamist camp. While all the staff worked their ass's off to make sure our stay was perfect, we got to do some things that we usually dont get to do on vacation. Such as; not CLEANING, taking long naps, eating at great resturaunts, and just relaxing. From the short amount of time to make the reservation to the very low costs and great discounts made this stay just wonderful. If you came up to me on the streets and asked if I enjoyed Hidden Springs Resort, I would say HELL YEA!

We stayed in a beautiful cabin also. However, the first morning our hot water heater went out. We called the office and were told that a maintenance man would be there shortly. We asked if we could move or use the shower in another cabin so that we could get on with our plans, but they said no. Still waiting, we had to call back twice before someone finally came. The maintenance man was apologetic, in fact he was probably the nicest staff member we met while there, the hot water heater was fixed, but by the time the water had heated and we were able to get everyone showered, the morning was gone. Day 2 was fine, but that night our kids went swimming in the pool and found feces. We reported it to the desk clerk who seemed unfazed and said it would be cleaned up in the morning, but our kids did not want to use the pool after that. Day 3 we woke up to no water whatsoever. By this point, we felt we were due some compensation for the problems with our visit, and the time taken from our vacation. We were given a $100 gift card that could be used towards a future visit or for tickets to attractions that they sold in the office (we could only choose from attractions that the resort sold tickets to). Well, if you know Pigeon Forge, attractions aren't cheap, and there were 9 of us, so $100 didn't go far. By 5pm, the water was on, but had to run for awhile to clear out the debris, (however, the water never did become totally clear). Coming home hot and tired, and still not able to shower because of the debris in the water, we called the office again. They offered us another $65 in compensation, or the chance to move to another cabin. We checked out the other cabins: they were at the bottom of the resort, had smaller beds or a smaller commons area, and did not have the mountain view that our current cabin had (and the resort didn't say they would compensate us for the difference in price for the cabins they were offering we could move to). So after much discussion, we decided that the time invested in moving everything to another cabin (after all the time we had already lost on our vacation because of cabin issues),and the fact that we would be losing our mountain view, and the money we would be losing by paying the same rate for a cheaper cabin was not worth it at this point. They said the water issues were fixed, we only had 2 more nights, so we stayed in our original cabin. Well guess what---the next morning we woke up---no hot water. Another call, another delay in our plans, but the maintenance man did get there more quickly and fixed the hot water heater. They did give us a $65 refund, so our total compensation for 3 days of cabin issues (out of 4 days we stayed) and time lost from our vacation was $165 (our total bill for the time we stayed was $1000). Never were we able to talk with the manager--even though we asked that she personally call us or come see us at the cabin. The staff would call her and relay her messages to us via phone. Needless to say, we won't be going back.

This was our first visit to TN and we absolutely loved it. We visited in October and with the changing colors of the leaves the views were spectacular. Our cabin was so spacious and my stepson got a lot of use out of the pool table. We went on so many walks up and down the mountain to take in the scenery, we all got a great workout each time, even the dogs. Hidden Springs offer many pet friendly cabins making it easy for pet owners. We are going back in February and can't wait.

This resort was a great place for our Family reunion. The staff was polite, the cabin was clean and the location was perfect. We'll be back again to visit.