Four Seasons Hotel Westlake Village, Westlake Village

If you want to get away from the annoying hotels in LA, this is the place to go. It is one of the best Four Seasons we've been to. The hotel has a gorgeous pool, fun kid's room, and amazing restaurants (kid friendly!). The staff went out of their way to make sure our stay was the best it could be. You have to see the Spa. It is one of the most beautiful spas I have ever been to. They even have their own adult pool area with a pagoda! Just beautiful! We recommend this hotel to all of our friends and family.

I came here for a friend's wedding a few weeks ago. The reception was incredible and the hotel setting (on the grounds of the 4 season) was breathtaking. The hotel itself is stunning - incredible gym, two pools, etc. Not only that, the service was truly incredible. The hotel staff went out of the way to make sure we were comfortable. Probably the best service I've experienced in recent memory. The hotel costs $$ but its worth it if you want to splurge. Last thing to mention: best. shower. ever! Amazing shower pressure. :)

I've stayed at three other Four Seasons; Whistler, Palo Alto, and Boston, and this was the worst of the bunch. For the most part the staff was lovely and helpful, particularly those hired to support our onsite meetings and events. My TV didn't work right for most of the stay and at one point wouldn't shut off at all. I woke up with it on and at 2am they had to send a technician to turn it off, although they did first suggest I may have to wait until the morning. There were two charges on my bill that weren't mine, one for $2+ and one for $10 and they would not clear the charges without extensive research, which they tell me will take at least three days. Still waiting. I am very disapointed with the way I have been treated since I checked out, particularly over this billing issue as the employees I've spoken to about it (they have passed me around several times) have not been very supportive.

I recently stayed at the Four Seasons Hotel in Weslake Village, CA. It was my fist time at one of their properties and will without question be my last! I had my 3/4 ton truck and an enclosed trailer. I went to the front desk and asked the desk clerk if the hotel had parking for my rig and pointed out the window to show him my truck and trailer. He said We have plenty of parking for RV and trailers. So I checked in and when we were done, asked for directions on where to park. He pointed out the front window at a security gate and said pull in there and there is loads of parking. I asked how to get the gate opened and he said just slide your room key. So I followed his instructions. I drove up to the security gat and slid my key card and drove through the gate. Just after the trailer cleared the gate, the road made a sharp left turn and went into a parking garage with an overhang that had an 8' clearence. Guess what? My trailer is more then 8' high. So there i was stuck in the middle of a turn, unable to go forward or backward. It took a considerable amount of time to inch back and forth having to jacknife the trailer in both directions constanly to get out. I had to jump the curb several times. When all was said and done, my trailer was dented in the front on both sides, one rear wheel was bent and the bearing cracked, and the electrical cable sheared in half. I then asked the security guard who was just standing there watching all this where i could park and his directions turned out to be almost as worthless. I finally found a spot on my own and parked. I got out of the truck and took two steps before another security guard ran up and said i could not park there. I asked where I could park and he had no idea. So I said "you know what, it is staying right here!", and walked away. I then called the next morning and asked for the general manager. He was unavailable. So I checked out. He called a few hours later and I relayed my experiences to him. He ignored the trailer incident altogether. So I wrote the President of Four Seasons Hotels, relaying my story and saying how the hotel manager treated me. His response was to kick back my letter to the same hotel manager who then called and treated me like i was a criminal and denied that the desk clerk ever told me to park behind the security gate. I wrote the president again and the response was he turned it over to his lawyer. I don't know about any of you, but I would not expect this kind of treatment from a Motel 6, let alone a so called 5 star hotel. I would rate them as a minus 5 star in customer service. It may be a pretty and fancy looking place with nice rooms, but they treat you like criminal not a guest. To sick a lawyer on me and lie about what happened, is what i would expect from a dump in South Central, not the Four Seasons. It seems that no matter how fancy a place is, it can still be run by thugs!

The Cooking Class at the California Wellbeing Institute was fantastic! The food tasted as good as it was good for our bodies! The Hotel was lovely, especially the Orchid greenhouse and the Sushi restaurant! Excellent and I am a private chef in Cabo san Lucas! di4cabo