Huge, dirty disappointment!
By A Yahoo! Contributor, 8/25/09
Let me just start by saying that I grew up in a cabin that had no electricity or running water, so I am not just a "city slicker" who was disappointed when the cabins didn't offer room service or an in-room jacuzzi tub. Also, my family and I have been visiting Seven Oaks about twice a year for the last 10 years so clearly we were pleased once upon a time. The first owners that we encountered (Kurt and Donna) ran a nice, clean, comfortably rustic, retreat from the hustle and bustle of the inland valley area. After they sold the place, things went horribly down hill, and I mean DOWN HILL. The last few times we visited left us sadly unimpressed and well, quite frankly, dirty. We continued to visit a few more times- afterall, hope springs eternal- and the quality of everything continued to plummet. This last- and final- time was beyond awful. The condition of our cabins (all of the family went so we rented cabins #5 and #9) was disgraceful. The following is a list of the more grievous offenses:
Rat droppings under the blanket on the futon bed; a futon bed that was supposed to fold into a bed, but was broken and had to be held up with a rock- yes folks, a rock; occupied cobwebs in every corner of the cabin- or shed as we came to call it; food encrusted cookware; missing handles on the bathroom faucets; no less than half of the lightbulbs were burned out, thus rendering most of the lighting fixtures useless; there was a large, jagged piece of metal (supposed to be part of the door jamb) that was half ripped off and continued to gouge our legs as we went in and out of the front door; broken plastic deck chairs; the decks on both cabins are so unstable (one corner on the deck of #5 is not connected to the other corner) that the new owners are very fortunate that no one has gotten hurt (or has someone?); cabin #9 is missing a 3 inch piece of wood from the bottom of the front door, allowing mice to come and go at will- we had to chase them out and block the door with a towel and hope for the best; and finally, my personal favorite (not really) is the fact that the sheets were filthy and clearly hadn't been changed prior to us arriving at the cabin- there were pieces of something between the sheets (oh, please let it be dirt) and dirt and blood stains on the "once white" sheets.
To top it all off, when we were leaving on Sunday, I went to return the keys and was "greeted' by a rude woman who opened the door 2 inches (so as to contain the many dogs inside her house). I tried to politely explain my concerns and complaints and she told me that she cleans the cabins twice a year- in the Spring and in the Fall- and that she is busy working elsewhere during the summer. (Excuse me? Did you say that you clean the cabins twice per year? That explains alot...) She also told me that it is "normal" for mice to run in and out of the cabins freely... Hmmm... I then told her that I didn't think that we would be returning (much to our dismay) and she said, "That's fine." and closed the door in my face. Were we pleased with our stay? No! As A final note, I must say that if they hired the same caliber of people to clean the cabins and keep them up as they hired to create their web page (deceptively classy) things would be just fine.