great hotel, poor service
By A Yahoo! Contributor, 6/19/07
Very nice, clean, comfortable suites. Ideal for a family. Good location.
Service not up to their 4 Star rating. Communal outdoor balconey overlooking the Riverwalk has probably 8 tables, but only 2 have umbrellas. It is no sercet it is hot and sunny in San Antonio. Many people were there sweltering in the heat this past Sunday (6/17/07) to watch the Spurs victory parade down the river. They were able to locate only one additional (broken) table umbrella. The concierge told us to go to the gift shop and just buy a regular umbrella.
Several other minor service issues that would not bear mentioning except they do tend to add up to a poor impression of the service overall.
Extra charge for internet connection. Expensive valet parking, but there is a city parking structure less than a block away for $6.00 / day.