Summer Bay Resort Call Center, Orlando

the resort it self is a lie. They tell you one thing and do another. You pay a fee for a room and if you cancel before your date you do not get your money back because it is in there web site. lie lie lie.

I put the money into it for the parks and taxes on the room but when i went to make the reservation the link disappears. anyone have a number to call? will i get my money back???

The whole experience was awful, over the phone they promise a nice resort, but all you get is a lousy and noisy Holiday Inn Express right on a main highway. After I made the reservation, I call them back to confirm and they couldn't have the dates I requested (they couldn't confirm them right away, I had to wait about 2 weeks). Finally I got my dates for Spring Break, but I didn't like the Hotel at all, very dirty and noisy. I had a lot of problems trying to confirm the reservation, very long waiting time on the phone, lousy service, etc. I had to call several times to have everything in order. When I arrived, the person at the front desk had the incorrect dates on the system, so once again, bad customer service and organization. My expectations were a lot different to what I got, they only care about have you at the timeshare presentation, nothing else. I also had another reservation at the Daytona Beach location, called them in advance to get the hotel information, they told me that they couldn't provide that info until I arrived there (I was trying to avoid another lousy and noisy hotel). Then only good thing that I got from this experience is that I learned a lesson....if it sounds to good to be true, most probably it's not. I'll never be back at the Summer Bay Ghetto again. I'll create a special blog website to let customers know about this garbage.

I tried to log onto mysummerbayresort.com to confirm my reservations for Feb 2009 and there is no link to the site. What happened to my reservations tied to phone 574-875-6477. Have I been duped?