Holiday Inn Express-University, Tuscaloosa

This hotel is putting on a new roof from tornado damage. Due to this our brand new truck picked up an Orange roofing nail from the parking lot that they failed to clean up. I called and spoke with the owner who rudely pointed out that it was not her responsibility that an identifiable nail from her construction was at fault. She then proceeded to go into multiple stories of how her truck has had all kinds of damage from the construction in the area. I understand that, you live there, you drive all over the place, you might have some nails. When someone drives to your property, picks up a roofing nail exactly like the ones you are using, then drives home, it might be your fault. Stay here at your own risk, if the owner is so rude and disrespectful to a person who stays at Priority Group hotels close to 200 nights a year, this place will not care about anything. I will never stay here or probably any hotel in this chain again due to the ugly tone, lack of respect and taking no responsibility for damaging customers vehicles. Good luck if you choose this hotel to stay at.

The floors were very dirty think its time to replace the carpet. You could see the dirt on your feet after walking across the floor. No exhaust in bathroom so mold was growing on the walls. Outlet in bath did not work. Im 5 foot adverage weight and could hardly fit in the tub. Beds were hard and couldnt turn the air condition on since there were no blankets. Had to just run the fan mostly to keep air circulating. Not enough parking. There was a big rig, a bus and some equipment taking up the majority of the parking lot. Will not stay here again.

My family and I have never been treated like this before. It's 7:30 in the morning and we have a backed up toilet. I call the front desk and the young lady tells me there is no one at the hotel but her and she can't bring up a plunger. So I ask her if there is any other bathroom we can use and she said we would have to use the public bathroom down stairs. My husband wakes up at that point and I fill him in, so he gets dressed and goes downstairs only to find no toilet paper. He comes back upstairs and I call back to the front desk. A young man answers the phone and let's me know that it's not in their job description to find us a plunger. The manager came in later and let me know in no uncertain terms that she'd be glad to escort us out to another hotel and that her staff acted according to her direction. I wonder what else she would have to say if I had told her about the opened condom wrapper my 4 year old found under the bed. Apparently, there were words exchanged (on both parts) but too lengthy to add.