Needs better guest service training of front desk personnel staff
I stayed in the second most expensive room,
the King Suite. I requested two more pillows
from the front desk person. She told me that she could not get any extra pillows, that the hotel did not have any extra pillows.
I explained that this was a pretty standard request for a guest and that the pillows were needed to support my legs for my bad back. (The King bed had 3 completely FLAT pillows on the bed to begin with. I had to lay 2 of those pillows together and fold them over to make 1 regular sized pillow)
I asked if she could get two pillows from rooms that were not occupied. She said, "what if someone off the street wants a room, then they would have no pillows."
I knew then that this simple request could not be handled by the young, untrained people at the front desk. This was the night before my wedding (and they knew that at the hotel), I did not want a backache for my
wedding day. I did finally receive 1 flat pillow and woke up with a terrible backache on my wedding day.
This is such a beautiful hotel, but it is left in the hands of improperly trained, "high school aged" personnel who cannot and do not know how to handle simple requests. I've heard the manager is very strict on guest service. I wonder what she would think of her front desk person's (Jennifer) treatment of me.
