Hampton Inn Brownwood, TX, Brownwood

I called to make a reservation for a handicap accessible room and asked about the shower accessibility. I was told that they did not have walk-in showers, but that the bathroom was accessible. The room has a few trappings of handicap accessibility, but unless you have an able-bodied assistant, this is a difficult room to be in. The shower tub combination is exactly what you have in all other rooms. The shower head is on a hose so you can hold it in your hands. There are hand rails that are too low to be of use unless you sit down in the tub. There is not a handrail to help you balance as you try to climb in or out of the tub. We called the front desk as asked for a shower seat and they were surprised that we requested one. They were very sorry that they did not have one. The phone that would need to be used if help is needed is across the bathroom next to the toilet. The bathroom is extra large with wide doors for wheelchair accomodations. The handrails for the toilet are located BEHIND and along the left-hand wall next to the toilet. The area where you would need to put your hand for help in sitting or rising or balancing is hampered by the location of the toilet paper roll and the emergency phone. I checked out the clinetele at breakfast the next day. They were mostly elderly, and at least 2 others were on walkers and several obviously had balance and mobility issues. Based on the bottoms I saw sitting in the chairs, none of them would fit into the narrow tubs, assuming that they were flexible enough to get their bottoms down into the tub without breaking a hip or shoulder. Any one flexible enough to use a tub was also splashing in the pool and under 12. Why do hotels even need tubs?! The "accessible bathrooms" are unsafe and not accessible. When we 1st walked into the room, the first issue was that the door had to be held open so that my mother on a walker could get in without the door hitting her on the knuckles which would be painful on her arthritic knuckles. The door is heavy so dragging the walker, door, and luggage would have been impossible. She lives on her own, but cannot even get into an accessible room at $130 / night. The next issues were the lights. The light switches are lower for easy accessibility, but do not turn on the room lights. The 1st switch turns on the entry light, but the rest of the suite was still dark. I flipped on the next switch, but there were no lights. The ceiling fan came on. The actual room lights are 5 lights situated throughout the room. 1 is at least 5 ft off the ground and difficult to turn on for me with normal working hands. The next was behind the couch - plant- coffee table. The 2 bedside lights are high and behind the nightstands. The easiest one to turn on was the light on the computer table. The handicap parking space (1) is not van accessible or even SUV accessible. If a large vehicle is parked there you cannot get to the ramp. You have to go back across the parking lot, get in the car and drive to the front go through the lobby and walk back to the elevators. Not an issue if you have good mobility and balance, but that is not true for many of the clientele in Brownwood. You will be glad to know that the curtains have large handles to make closing them easy for those in wheelchairs or with limited hand dexterity or strength. Overall, for some one of normal abilities this is a great hotel, but most of the people who make trips to Brownwood are over 50 and have some sort of mobility, dexterity, weight, or balance issue.

Staff was friendly and courteous. The hotel was clean and modern looking. The breakfast was good, although the hard boiled eggs were not appetizing looking they had been sitting in ice that had melted and the packing had water in it. We got there to late to get the warm cookies that Hampton serves in the evenings and they did not offer to go breakfast bags as most Hamptons do. But overall was very happy with the experience. There were also several fast food places with in walking distance

This hotel was exceptionally clean and well maintained. The staff were friendly and helpful. Bedding was comfortable and clean. Would definitely stay there again. Nice pool but could have been a little cleaner.

The staff was very friendly and helpful. Wanda is exceptional!!! The rooms were clean and I was very impressed with the quality of the bedding (down comforter and soft cushy pillows!!) The bathroom waws awesome loved the granite and tile!!! We will be back!!!