Our Whole Family or Church will not be returning
By Liz, 10/30/09
We have stayed at the Great Wolf Lodge many times, but we will not be returning. I thought this was a family resort, but obviously they are more interested in making money than keeping customers who are not part of a convention happy. We stayed at the Great Wolf Oct 23-25, 2009 at which time a convention was being held there (we think it was all one group which would have been a Police Officers Convention). So, you would think that a group of this type would have respect for other guests. They were up all night screaming & hollering in their room & out on the balcony, jumping off the beds, pouring ice into their bathtub, etc. Apparently, when someone booked the rooms above us as Hospitality Suites, they figured they had free reign to disturb everyone in the lodge. The most frustrating part is that we alone called the manager at least 3 times with no results in the 3 hours we were pleading for some resolution. It took the management until 1:30am in the morning to finally break it up, but that was because we had to give the management a lot of grief. Just a terrible experience for our kids to have to listen to the loud obnoxious screaming & swearing. This did not seem like an appropriate place to have a party like this where people come to rest & relax with their families.
