Just terrible
By A Yahoo! Contributor, 08/26/07
We actually did not stay in the hotel - we arrived on August 26, 2007 at 1:30 PM for brunch. There were no parking spots in their tiny parking lot (it held about 8 cars) and a sign in the park saying that it was valet only. My boyfriend waited in the car while I went in to ask about the parking situation. When I went in, there was no one to help me at the door and about 3 staff members walked by me before someone asked if I needed help. I asked about the valet parking situation and she responded that there was no valet on Sunday before turning around. Someone else had to mention that parking could be found on the street because it was free on Sunday. We parked and came back in immediately. Again, no was was at the door for assistance. A server came and rather rudely asked us if we had a reservation (the restaurant was about 1/4 full inside and only one table was occupied on the patio). We said no and asked for a table for two outside. She didn't respond, but just walked away outside. She returned a moment later and told us that it would be a minute. When our table was ready a few minutes later (again, every table was available outside but one), she said "your table is ready" as she walked past us. We went out to our table, unaccompanied, and found dirty plates. After no one approached us for our drink order, my boyfriend went inside to find assistance, and again, no one was available. We were so disgusted, we just got up and left without another word.
The service was just terrible. We weren't expecting much, but what we got just was completely substandard. 0 stars, unless I can give -5. The only reason it gets a 5 for location is because it is just down the street from my apartment and local Pittsburgh amenities.