Now That's Customer Service!
By A Yahoo! Contributor, 3/2/07
Although this hotel was not in downtown Reno, we were pleased with the free downtown shuttle that brought us back and forth to downtown. The hotel itself has a beautiful view of the mountains with the snow on them. At check in, Sharonlee, the supervisor of the hotel personally greeted us and asked how our trip was. As there were chain controls over the interstate, she offered to contact us immediately if chain controls changed, and followed through on her promise. We told her that we were trying to celebrate our daughter's birthday, and she went and placed baloons in our room while we were at dinner to suprise our daughter upon return. The service was a bit slow in their coffee shop because there were so many people there stuck in the snow, but the food was very good. When we asked for extra blankets, the maid brought them to us in just 10 minutes. They didn't have internet access, but there was a card in the room that said it was under construction. We were disappointed there wasn't an indoor hot tub, but the indoor pool was clean and had exercise equipment. At check out, the front desk clerk went out of her way to call around for current road conditions and wished us safe travels, and let us know they would discount our room if we had to extend our stay for another night because of the snow. The same supervisor that checked us in came and asked about our stay and asked us to visit again soon.