We recently stayed at Boomtown and REALLY liked it, equal and better in some ways to Harrah's Reno. We were delivered a morning paper, free! Try out Cassidy's restaurant too, very nice high class dining, the soup was lovely and the rib eye MUCH better than any buffet ribeye. Dinner is only $20 for 3 courses too. Best food I have had in Reno (apart from sushi at the Atlantis!). Gambling is fun there, you still don't win, same as everywhere, but there are daily slot tournaments etc. We will be back to stay!
After spending one night in Reno's worst (Grande Sierra) we remembered Boomtown from 13yrs., earlier. Even though it has changed hands it's still the warm and welcoming hotel it's always been. Thank them from rescueing us from the nightmare our vacation started out to be. We will always come back. This was our 25th anniversary, and will definately return for our next.
We were at Boomtown years ago and found it great but have apparently been dropped from their contact list. May go back someday. It is certainly (or was) conveniently shuttled to downtown and has nice views from the room. Rooms are removed from the gaming floor and are quiet. They had a good selection of slot machines and excellent food.
Although this hotel was not in downtown Reno, we were pleased with the free downtown shuttle that brought us back and forth to downtown. The hotel itself has a beautiful view of the mountains with the snow on them. At check in, Sharonlee, the supervisor of the hotel personally greeted us and asked how our trip was. As there were chain controls over the interstate, she offered to contact us immediately if chain controls changed, and followed through on her promise. We told her that we were trying to celebrate our daughter's birthday, and she went and placed baloons in our room while we were at dinner to suprise our daughter upon return. The service was a bit slow in their coffee shop because there were so many people there stuck in the snow, but the food was very good. When we asked for extra blankets, the maid brought them to us in just 10 minutes. They didn't have internet access, but there was a card in the room that said it was under construction. We were disappointed there wasn't an indoor hot tub, but the indoor pool was clean and had exercise equipment. At check out, the front desk clerk went out of her way to call around for current road conditions and wished us safe travels, and let us know they would discount our room if we had to extend our stay for another night because of the snow. The same supervisor that checked us in came and asked about our stay and asked us to visit again soon.
I don't usually review hotels because I'm pretty flexible however, the two nights we spent here were miserable. From the moment we checked in, we had one bad experience after another. The "lady" at the front desk help was rude and unprofessional. The pool was filthy; it was oily and there was stuff floating all around. The all-you-can-eat lobster buffet was unimpressive (the lobster was almost meatless and full of lobster eggs which my daughter and I found disgusting). The two good things about this hotel were the arcade for the kids and the Sundance Cantina (really good food at a reasonable price). We had so much leftover food from the Sundance Cantina we took it to go and put it in the room's mini fridge which the maid had kindly turned off for us when she cleaned our room. We didn't know this as the fridge was still cool when I put the food in, but by morning everything was room temperature. When we got home we complained to Boomtown about the poor service and got a lame e-mail thanking us for voicing our concerns. Not a coupon or anything!
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