Rainbow Lodge and Inn, Colorado Springs

I gotta say this hotel really was great! P.S. if you use SweetHotelDeals. Net for booking this hotel they usually have some pretty good hotel deals at this time of the year!

Several months in advance our Girl Scout troop was offered a great deal at this motel and made reservations for a weekend stay for 12 people, in two suites with kitchenettes. Upon arrival we were given two ordinary rooms that could sleep only 8, no kitchenettes. She offered us two cots, which would still have only put the beds to 10, leaving two to sleep... where? I will give them some credit, she called a motel next door and was trying to get us one room there, but we would have had to pay more. We took the rooms to give us time to think, and start looking if there was anything else available on such short notice. Being Friday evening we weren't hopeful, but were able to find suites to sleep everyone at the Quality Inn and Suites Garden of the Gods, they were awesome and professional and helpful. We were able to call family at home and have them get online to find suites available - without that ability I don't know if we would have found anything. When we then told the lady at Rainbow Lodge we would not be staying and wanted a full refund, she threw a fit and only wanted to refund us for the one night, not both. She said we were not holding to our word and that she would not be able to rent the rooms out that night. No thought to their word to give us what we reserved. Things did get heated, but she gave us our full refund and we were able to leave and continue with our weekend, albeit with everyone a bit stressed and missing the start of the Flying W Ranch that night.

Booked 5 rooms non smoking w/kitchens in February 2010. Was told which rooms we would have as we were meeting other family members there for reunion. I called and verified we would be in rooms we had reserved two weeks prior to our arrival. When we arrived at Rainbow we were told there had been a mix up...out of 5 rooms reserved only 2 were available.. (called a cabin) together. As others arrived they were put in rooms without kitchens,. One room was given to a very pregnant woman with such strong oily perfumed smells to mask the smoke. Being the travelers we are always giving people the benefit of the doubt we checked and stayed...well not all of us stayed. One couple with child had to vacate their room and move to a motel down the street. We still had to pay for room booked at Rainbow. Actually everyting was going along alright when the proprietors friends showed up. They were given the 3 non-smoking rooms we had reserved and they smoked continually. We couldn't leave our door open because of all the cigarette smoke pouring in the room. The friends literally took over the motel grounds, running around, playing loud music and having total disregard for the paying guests. They took our parking places outside our rooms and we had to move to the driveway at the entrance of the hotel, one of our cars was hit (Yellow paint and a big dent on the drivers side of the car). As for cleanliness, our beds were only made up twice in 8 days and the sheets were never changed. Oh yes, NO toiletries....be sure to bring your won shampoo. The pillow were hard (I don't even want to know what they were stuffed with and stained. We went out and bought our own pillows and when we left took them to a church as a donation. You know we were really looking forward to staying at the Rainbow.....the owners were great to talk to before our arrival, but as soon as their families and friends showed it all changed, I am so very disappointed. I would really think twice about spending your money here. Of course if you don't mind being disrespected.....this could be the place for you. I would not recommend to anyone I like.