Boulder View Inn, Torrey

The people @ the BVI are the worst, arrogant, untrustworthy, rude and should not be in the hospitality business, no wonder it is for sale.

The people who own and run this motel, act like they are doing YOU a favor by allowing you to stay there. The traveler's in the room next to us had asked for an extra sheet for their child and the owner's wife wanted to know (seriously) if they were going to steal it. The initial price of room rental seemed reasonable until we got our credit card bill! The BVI had tacked on a $100 extra charge for SMOKING in a non-smoking room. My wife and I are seniors and she has never smoked and I haven't had a cigarette in over 20 years. We're on a limited income and $100 is a LOT of money to be fined for something you did NOT do. We called the owner and she was very rude during the conversation. Rude enough to force us to contact agencies that govern motels about our situation. We got nowhere because when you sign your 'contract' at check-in, you agree to this penalty and the only thing necessary for the motel to charge your credit card the extra $100, is that THEY say you are guilty. NO PROOF NECESSARY because you signed. We will NEVER stay in Torry again. We could see why this was the only motel with a vacancy and NOT a value at all once we got that horrible credit card bill. If we had it to do over, we'd keep driving no matter how tired we were.

The owners were unfriendly and rude when we checked in. We'd have driven on but it was late and no other motel in the area had a vacancy. That was warning #2. They say they offer a continental breakfast. The food was stale, the owner watched every move you made in the lobby and the signs said no food in the rooms. Very uncomfortable and not worth the time. The Boulder In also charged an additional unauthorized ONE HUNDRED DOLLARS on our credit card bill. I called them to have this corrected and the owner was nasty, aggressive and accusatory. She said my elderly husband had authorized the $100 charge if anyone smoked in the room. She said she'd gone to the room as soon as we drove out and the overhand fan was on. She decided this was an attempt to hide the smoking and that she'd had to pay for the room to be cleaned and couldn't rent it out that night. The owner would not listen to the FACT that we do not smoke. We take hot showers before we leave a motel and always leave the fans/air conditioners on to clear the mist and dry out the room. That practice has nothing to do with smoking in her precious room no matter what her opinion is! She had absolutely no PROOF anyone smoked (and nobody did) in that room but charged us $100 anyway. The owner was unpleasant enough for me to feel sick to my stomach and I disengaged the phone call. We have to pay the unfair charge but be sure that we will never stay in Torrey, UT again!

This is a terrible hotel. I would rather sleep in my car than stay at the Boulder View Inn again. The worst thing about this hotel was the service. The lady, whom I assume is the proprietor, was so rude and unhelpful to my wife and I. I should mention that the hotel only had two other patrons when we stayed there. We merely wanted to sit in the lobby and use our laptop. The lady at the desk told us to get out because the lobby was closed. I pointed to the illuminated open sign and asked her if we could stay. She again told us to get out and suggested we sit outside on a bench. It was 90 degrees and our room did not have internet service! There are better, cheaper hotels in Torrey. I recommend the Affordable Inn or any of the chain hotels. Please save yourself the money and hassle of staying at the Boulder View Inn.

I would never stay at this place again. The owner was very rude to us throughout our stay. When we asked for an extra bed sheet, she asked if we were going to steal it! My husband smokes and is considerate to never smoke in or near the rooms we stay in, but when she saw him outside smoking, she reprimanded him to stay 25 feet away from the room. The wireless internet did not work in our room, so we decided to take our laptop into the lobby, where she rudely kicked us out. The sign outside the lobby said 'Open' and it was only 5 in the afternoon. When we explained to her the internet was not working she told us just to sit outside and use it and to leave the lobby. Also, the room's are not as clean as they claim on their website. The owner's awful service left a bad taste of Torrey, Utah in my mouth and I will never stay here again.