A nightmare to avoid.
By A Yahoo! Contributor, 9/22/05
The hidden policies and restrictions cannot be found on any internet blurb, nor in the hotels lobby or rooms. In short, they are: $150.00 credit card or cash deposit for amenities, no visitors allowed to guest rooms without leaving their drivers license at the front desk, absolutely no visitors after 8pm at night, nor before 10am in the morning.
To even make an inquiry for policy clarification, or where these policies were posted for review...brought about screaming from the front desk staff, both at myself and at each other. The four staff members I dealt with were all related.
The internet access listed as a hotel amenity was inaccessible. I was curtly given the toll number of an outside company that was supposed to provide their service. Dialing it from my cell phone provided no assistance, and no resolution.
I was also told, after being assigned a room with twin beds, "If you so much as sit on the second bed, there will be a twenty dollar maid charge to remake it."
Instead of the Hotel Layne attempting to be an oasis in a bad downtown neighborhood, I found myself trapped in an angry and abusive environment, bereft of listed amenities, and most of all lacking in hospitality. I felt truly taken.