Heartbreaking Management Response
By Linda, 11/06/08
We are always concerned when a guest is not delighted with their stay, however the public needs to hear the true story. We are located in the country on 73 private acres, and, of course, there are bugs. Since this was this couple's third visit, we assumed they knew that.
We were not even aware that they had left until we found a note and their key on the reception desk--even though we were less than 15 feet away in the kitchen preparing dinner for guests.
Here is what the note said:
"You are wonderful people and you have been incredible to us. Unfortunately we can't stay in the Villa due to the wasps and I fear coming & going from the main house and sitting on the balcony cause a risk for me also. We have elected to cancel our reservation and forfeit the charge for our total reservation including dinners.
We are sincerely sorry and promise not to cause you any further trouble."
After reading this lovely note, we had no idea this couple was so unhappy until we read this review and are sincerely sorry they didn't tell us of their true feelings before they left.
One additional note: we had eight other couples here that weekend and did not receive any complaints about bugs from any of them.
