Boracay Regency Beach Resort, Malay

We booked our stay in Boracay as part of an airline's package. Boracay Regency did not disappoint. We stayed in a superior (standard) room and it was clean and had all the amenities we needed. The beach is a stone's throw away. D'Mall, the airconditioned convenience store and the talipapa are all within 5 minutes' walk. The only downside to the hotel was the front desk's staff. They did not smile. Not at us, anyway. I'm not sure if they're like that to all or just to Tagalog-speaking tourists. The hotel's other staff - cleaning, waiters, drivers - were welcoming, helpful and polite. We're hoping the front desk staff would have improved their customer service skills when we return this year. It would be a bummer of a second Boracay holiday if they keep to their frosty demeanor.

I would definitely go back, especially for more spa time. The transportation to and from the islands is the best.

First trip in Boracay, it was a pre-honeymoon trip for me and the hubby. The hubby got sick (food poisoning-he shouldn't be eating shellfish, which is a shame) and the staff was just awesome handling our little emergency. Of course, there were no doctors in the island, but the nurse was very helpful. I'd say they went above and beyond what was expected of them.

i like ds place coz they hav gud coordination frm aklan airport until d hotel. hotel rooms wer nice with gud facilities (i dnt knw for d ordinary rooms). foods wer good too w/choices for people w/special diets. w/nice pools.. i suggest they shud have their own tours managed by their own staffs as i was disappointed wen we wanted to go island hopping and they refer us to other tourist guide who are not accomoating... stay are a little way expensive as expected...

i went to stay there... i felt threatened by the people around esp the tourist guides staying by the bar... and as well as te front desk officer to whom i asked to make me feel comfortable during my stay by keeping my personal profile from anyone who wanted to penetrate my privacy... but i was so disappointed---i remember seing them given a higher tip than i gave them, then i totally lost my privacy. however i liked the place i wasn't still happy for the sevice... very very very bad personality of the employees and staff----they were already paid by the owner for their services but still they want more from the customers....i am a fil-am working in the philippines right now..., not by color or race,i hope they treat customer equally might as well get new employees and orient them in the right customer services approach. i would definitely not refer this resort as of now----not until the manager train the staff for proper customer services.