We stayed at this campground as part of our trip from California to New Mexico and back. The people at the front desk were not as friendly as we have experienced in other KOA parks. They were rude and at first moment the manager or staff member complained that we have parked our car in the wrong place and we should move it to the front., then as we were about to choose the spot for our tent she did not want to give us the spot near the trees telling us that they are reserved for tonight stay for other guests.
We later found out that any was taken and we were only tent guest that night anyway. The other issue was that almost every hour starting very early in the morning a noisy truck was passing nearby disturbing our sleep. We were awoken almost every hour there, and I am not sure what was that traffic about as it was part of camp internal road issue. To give it some points I would say it was clean, well equipped, not crowded with plenty of options and not far from Caverns Park., but I would not stay there again myself.
I came in at 8 PM, but the Octogenarians "running" the place were in bed. I took an "open" site packet from the night registration for B4, but someone was parked there. So I took the first open spot I could find. The management ripped me a new one the next day for taking someone's spot. There was no "reserved" or "occupied" sign, and no signs of occupation where I parked. I explained the whole situation, but was only scowled at and told I would have to move! My dogs both got multiple thorns in their paws in the "pet walk" area. The whole place is a dust bowel, with no grass, and few mature trees. There is no view at all. It is in the middle of nowhere. It is not anywhere near Carlsbad Caverns, or Carlsbad. There is a pervasive smell of sewer from the sewage pond. Of all the KOAs I've stayed at, this is the worst! Choose on of many parks in Carlsbad instead!
When we first arrived the campground seemed very clean and nice. Then we realized a SMALL patch of grass(?) was to be our tent camp site. As we pitched our tents the wind was blowing -hard. We're from west Tx, so wind is no big deal, but this was so bad that it broke our brand new tent within 30 min! Afterwards, we decided to go swimming only to realize 2 things: 1, no matter where you go, there is always a staff member watching your every move and 2, for a camp of this size, the swimming pool is surprisingly small. I will admit, after having difficulties we asked the staff if we could upgrade to a site that had walls to block the wind, and they said yes, free of charge. Unfortunately, it didn't help considering that the wind was blowing Parallel to the one wall he had. Needless to say, the wind was so horrible we only stayed one night and decided we would rather lose out on money paid for a 2 day stay, than remain there another day. So after eating and sleeping in dirt blown up from the rough winds, we packed up and left. Don't be mislead by pics on the website, there is nothing but dirt with no green grass or any trees. If you are driving an RV, the campsite is great (as everyone we saw with RV's didn't actually come out of their vehicles until sundown), but as for good old-fashioned tent camping, don't even bother.
We really enjoyed our stay here. We decided to stay at a KOA cabin because I'd read about how dirty the hotels were in Carlsbad. The KOA is a bit of a drive from Carlsbad, but was worth it. It was clean and the people were very friendly! I would certainly stay again!
The park is more like a family resort. Clean, spacious, very friendly staff! Even our dog enjoyed his stay. We had vehicle problems the night before check in and cancelled our reservations...we didn't think we would make it in. The next morning and repairs completed, we decided to continue. The staff reinstated our reservation with no problem. There are alot of stories of KOAs being run down and overpriced...not this one. It is a Great get away for the family. Would definitely recommend you stay there. Plenty to do in the park without site seeing but the day trips in the area are great too!
We arrived late and had a cabin already reserved. We found the key where it was to be and had a nice evening. Hot tub jets were not working, but the water was clean and hot and nice. Next day we were all packed up and couldn't find the key, so we told the owners once they actually acknowledged us, which was quite some time. The man realized we were present but said nothing; the woman was on the phone for a good 15 minutes with zero acknowledgement. I gracefully appologized for the missing key, but was seriously rebuked and charged $26.80. I still have not been reimbursed, though I found the key upon unpacking everything at home and returned it prompted. Her issue was that the key chain holder was quite expensive and irreplaceable (a small piece of wood) and that was why it was so costly. Not a very pleasant bunch, to say the least. I recommended cheaper key holders. Once again, Great Cabin, but seriously rigid, grouchy service. Also, a slight bit pricey considering you had to bring your own linens, towels, etc.
These folks know how to run a campground! We are avid campers and I have never been so impressed with the facilities, friendliness and amenities. This place has it all and then some. It is a little more than what we usually spend for a campsite ($39.99 per night) but worth every penny. If we are ever in the area again, we will definitely chose to stay there. Doesn't get much better!
We stayed in a Kabin which was nice and clean. The lodge is actually a one bedroom with built in bunk buds across the bathroom and the futon is the couch in the living room. It is small but worked perfectly for our three adults and three children under 4years old. The staff are all very friendly. We enjoyed the pool, bbq delivery and the jacuzzi next to a beautiful koi pond. All the sites are well spaced and the dog park is adorable. The on site store has everything you could think of which came in handy traveling with children. I would absolutely stay there again.
This KOA was well set up and very clean facilities. What we didn't care for was the wind. I see why they have a wind generator. Of course they have no control over that. I would not recommend this campground for tents or pop ups. During our stay, we had sustained winds of 35-45 mph and higher gusts. The national weather service issued a severe weather alert. After spending 1 evening in the truck and the camper put down and another forcast of high winds we decided to leave. we had 2 days left at our site. The campground said they would not refund for the last day, which was fine because of the 48 hour cancalation policy and I understand that. I wish they would have been more considerate of the situation due to the weather alerts. After talking with a neighboring camp site we found out that they where offered a refund for the same reasons we where leaving. Policies??? Sometimes you just need to do what is right for business. We will never be back due to the varying policies.
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