Ended up on the couch after over-booking
My friend and I stay at the hostel a week in February from Monday to Friday. For the first 4 nights we stayed at a private room and the last night I ended up sleeping on the couch after a overbooking of the hostel. Or what the hostel staff called it an 'accident'.
The private rooms at the hostel is overfilled with beds, only beds. There was no lockers to store valuables and no other place to store your baggage than in a bed. For storing our skis we had to use a outdoor ski-locker-room, which was a room overfilled with skis, boards and clothes. The locker was for everyone staying at the hostel and all you had to do to get in was signing out a key. Even though it was a new staff member at the desk every time I was there, they didn't ask me for my room number or if I was staying at the hostel. It would therefore be an excellent way of getting some pair of new skis, and I must say there was a lot of nice skis there!
For the last night we had to stay at a dorm, which was pretty much like the private rooms the only difference was that they got 4 lockers for 6 people. After making my bed for the night that day we went out for a couple of drinks before finding the bed occupied when I returned. I went to the night staff to explain my situation and we agreed that I would stay on the couch and get my night refunded. When I got my night refunded I received $30 even though the night was $34. And now I have to provide a receipt of getting the refund to receive the extra $4 I was promised.
When I talked to the daily-manager the day after she told me that this person was not supposed to be in that bed and was actually checked out the day before. And therefore this wasn't a overbooking. When I told her that they should have control over their guests she actually said that they couldn't keep a 24 hour control over the hostel.
The hostel has a fine for guest waking up other people after 11 pm at $250, my question is, who gets that money? And what did the person staying in the bed I booked pay? Does this company actually earn money on these 'accidents'?
My recommendation is obviously: DON'T STAY HERE!!!
But there is another view as well. If you have very little money you could easily get 2-3 extra nights on this hostel whit out paying for it or if you are lucky the whole stay. And if you are looking for some new skis for the season they really got some very nice powder skis. But remember, you don't have to book!