Super 8 Kemah, Kemah

This was our second stay at this hotel. We stayed back in August for the night before a cruise, THEN, it was nice, things worked, clean and staff was friendly, THIS time we stayed for 3 nights and what a difference a couple of months make. Staff barely spoke English, room was ok, but was not restocked after cleaning. Had to ask for cups and tissue, towels were hung as clean, but were dirty. A/C didn't work properly, pool area didn't have towels, had to ask for them but the smell of chlorine was so bad couldn't stay long. At 8pm they had removed the knob to turn on the hot tub saying pool closed at 8pm, really?? Breakfast area was dirty, milk was warm, waffle maker was crusted over with leftovers, some fresh fruit, no microwave in area to heat up muffins. Trash was overflowing and just in general dirty and didn't really care that it was. We will not be staying at this hotel again. Why don't Americans run hotels anymore???

I am not paying $200+ dollars to stay at the Boardwalk! This motel is less than 3 miles away.

Chose this hotel for convenience, pool, and the fact that it was new, we usually stay in much nicer place but choices are very limited in Kemah. Rooms were OK to start, front desk staff barely spoke. We checked out the pool, smell of chlorine was unbearable had to leave burned your eyes. Next day we returned to our rooms at 2 pm our dirty towels were gone but nothing else had been done, had to request towels from front desk. My daughter and grandaughter went to the pool it was so cold they used the jacuzzi but were overcome with the smell of chlorine again and the water bleached their swimsuits, we complained to the front desk and their reply was that they could do nothing for us, a seperate company takes care of the pool, they did finally close the pool. They never even offered any compensation for the ruined swinsuits, the clerk even told my daughter that there is no bleach in the pool so how could her swimsuit get bleached..duh. Breakfast was OK but they did not keep the area clean, like emptying overflowing garbage and making coffee when it ran out. There is a reason this place is cheap, these people need to take a course in hotel management and customer service. Stay away and buy American!!!

Forget that the rooms smelled terrible and there was a pair of underwear next to the bed when we arrived, the terrible service trumped it all! I have been to many hotels and from time to time you come across a worker with a slight attitude. The staff here was awful from check in until we left (which was early). At check in they had tried to get us to book more rooms saying that we were not allowed more than three to a room! We had booked five rooms with 4 to a room. We paid the extra persons fee already, but were still told it was unacceptable. After some discussion, he let it go. However, the service from ehre on out was awful. That night a member of our group was outside talking on the telephone. The manager ran out and screamed at him to hang up the phone and be quiet! Apparently his phone call was disturbing the rest of the hotel. One morning, a person from my room went to the front desk to ask for a towel. HE WAS TOLD NO! The manager said to him that because we had the "Do not disturb" sign on our door, they would not be giving us any extra towels or cleaning our room! We got so fed up with the service that our group decided to end our vacation a day early (even though we were still charged for the extra night). I do not plan on ever staying at a Days Inn again.

overall the service was very very poor.i think they dont know what is the meaning of customer service..i am a very dissatisfied customer who check in just recently..

The personnel were very helpful and cordial. Our room was clean and well stocked. Included couch, king bed, fridge, Microwave, etc. There was also a fitness room that we did not have time to use. Hotel is very convenient to Kemah Boardwalk. I recommend this to anyone who needs a clean and economical place for the night.

The front desk person was very rude and argued with me over my reservations made online, even though he had my PRINTED reservations in his hand!!! He kept insisting I needed to pay a higher price for my rooms and would not listen to me or read the paper. He then tried to charge me AGAIN for the rooms that were already paid for!! If he just LOOKED at the paper in his hand he would have had all the answers he needed. Instead he kept arguing with me. After 10 minutes he finally admitted my reservations were correct. He didn't apologize for his mistakes. He just handed me my paper back and the room keys. I told him I was calling the 800 customer service number he said "yes, you should". That was the worst experience ever and it was a bad start to a planned "fun" family vacation! Skip this hotel, the staff needs a class in how to treat guests. All I got after filing a complaint was an excuse apology blaming mixed guests reservations and a new computer program. Yeah right! What happened to READING the paper in his hand with all the CORRECT information.

This is a nice, clean place to stay but not very friendly. They are very tight with towels, shampoo, etc. Breakfast was really sad. Worst of all, they asked that we not take up a parking space with our motorcycle. We paid for a room and should get a parking spot just like a car. Manager was rude and we will not stay there again. If you are riding a bike, you are not welcome at this motel.