Days Inn Kemah, Kemah

overall the service was very very poor.i think they dont know what is the meaning of customer service..i am a very dissatisfied customer who check in just recently..

The personnel were very helpful and cordial. Our room was clean and well stocked. Included couch, king bed, fridge, Microwave, etc. There was also a fitness room that we did not have time to use. Hotel is very convenient to Kemah Boardwalk. I recommend this to anyone who needs a clean and economical place for the night.

The front desk person was very rude and argued with me over my reservations made online, even though he had my PRINTED reservations in his hand!!! He kept insisting I needed to pay a higher price for my rooms and would not listen to me or read the paper. He then tried to charge me AGAIN for the rooms that were already paid for!! If he just LOOKED at the paper in his hand he would have had all the answers he needed. Instead he kept arguing with me. After 10 minutes he finally admitted my reservations were correct. He didn't apologize for his mistakes. He just handed me my paper back and the room keys. I told him I was calling the 800 customer service number he said "yes, you should". That was the worst experience ever and it was a bad start to a planned "fun" family vacation! Skip this hotel, the staff needs a class in how to treat guests. All I got after filing a complaint was an excuse apology blaming mixed guests reservations and a new computer program. Yeah right! What happened to READING the paper in his hand with all the CORRECT information.

This is a nice, clean place to stay but not very friendly. They are very tight with towels, shampoo, etc. Breakfast was really sad. Worst of all, they asked that we not take up a parking space with our motorcycle. We paid for a room and should get a parking spot just like a car. Manager was rude and we will not stay there again. If you are riding a bike, you are not welcome at this motel.