Grand Oasis Cancun All-Inclusive, Zona Hotelera

If you stay at this hotel, do not under any circumstance go away from the hotel zone. Cartel members force employees to lure guests out of the hotel zone with promises of showing them a "good time" Many tourists have gone missing. While the employees work hard and try their best to please you, the management of this hotel is unable or unwilling to provide for the safety of the guests.

We stayed at Grand Oasis and had a fantastic experience. Booked through expedia a week prior to going and got a ridiculously low price 4nights with flight from Chicago for 650 per person. We asked for the anniversary upgrade package and were upgraded to a 5th floor ocean view in the main tower even though we paid the cheapest room rate. Shortly after check-in they brought us up some Champaign and chocolate strawberries. Awesome view, but we were angled towards the North end of the property which had very loud beach/pool parties that went on till midnight on 2 nights keeping us up - not a big deal though. Someone did try to sign us up for the "tour"/ timeshare presentation, but didn't push us when we said no thanks. Now for the good - We had great water pressure, great airconditioning and a very clean room. Bathroom did have an odor coming from the floor drain at times but was not unbearable. Service was fantastic, but then again I brought a 100 dollars in singles and 5s and tipped the hell out of everybody - what kind of a jackass goes to an all inclusive this inexpensive and thinks they will get great service without tipping? It doesn't cost much ($100) and makes for a much better trip. Place is Huge and the grounds are kept clean and in very good condition! Pool is huge too with many swimup bars. There was an area of the pool that was family friendly on the S end of resort, quiet and laid back in the middle, and a big singles/spring break party to the North. Lots of entertainment and shows put on throughout the day by the staff. Daily classes and activities (yoga, salsa dance, cooking) were also offered free of charge. Food was good, not 5-stars, but I am known for being a picky eater and I was stuffed the whole time. I wouldn't recommend the buffets for anything except breakfast which was very good. The taco cart at the north end of the pool was excellent for a snack. The Akeru sushi bar was great and had a great teryiaki beef and fried rice. I had probably the best jalepeno popper appetizer i've ever had at the cocoa beach seafood restaurant - I don't eat seafood. The 3 reservation only restuarants are where the food and dinner shows really got good, with Careyes being the best (I had one of the best cuts of Filet I've ever gotten in Mexico, and I usually can't stomach any steak at all in Mexico. AVOID the brazillian steakhouse at all costs - worst experience the whole trip - had to walk out, meat was all burnt and overcooked and the buffet portion was all cold - the rest of my food experience was overall good. We Drank frozen drinks all day long at beach and pool and never got the "revenge" - I usually do while traveling in Mexico. The hotel has a lousy exchange rate, I recommend changing some money over in the Airport where we were quoted the best rate - there is also a new law in Mexico that you need your passport to change money. We got a good rate at a currency exchange at the mall while shopping but they would't change it for us because our passports were back at the hotel. The resort has its own golf course and golf is free, but it is a very short par 3, pro shop doesn't open till 8 if you need to rent clubs. Rental clubs are junk and they charge 15 to rent and will sell you 4 used golf balls for 10 bucks. Put a sandwedge, a putter, and a sleeve of balls in your suitcase if they'll fit and golf all you want, when you want, for free. There is plenty of nightlife right in the hotel, but even more if you want to take a 5 minute cab ride up the strip. We've stayed at Ritzier more expensive resorts with top notch food, but they had less "fun/nightlife" and we've stayed at dirt cheap all-inclusives with poor service and inedible food. For a better price than other inexpensive resorts, we got more fun,better service, and better food here. Overall, Grand Oasis has a little bit of everything for everyone and is a fantastic value for the money.

1. let bellmen show you to your room or the staff will send you to every building EXCEPT the building your room is in AND torment you all week with bad information. 2. Front desk staff cannot direct you to a restaurant correctly. They will send you to the opposite side of the property, knowingly. 3. Room doors are not sealed around the jams and let in ALL of the noise from atriums. Late night marauding , drunken , yelling customers causing disturbance at 2AM and 3AM never stopped by security, Went on several nights with no shut down from security. 4. Water in hotel shut off twice for over an hour with no notice, heads up, nor alternative facilities to use. No shower, no toilet, no sink water NO WATER until...."can't say when". BS!!! 4.5 VIP concierge and VIP lounge staff and house keeping only competent staff in hotel. 5. 5AM two mornings there was a non-stop alarm clock going off for at least an hour, maybe 2 (hard to say ...had to put pillow over ears to sleep) in the open main atrium building 5 and NO ONE from the hotel could find it nor turn it off. It kept me awake in my room due to room doors not being sealed at door jam and loud noise amplified by atrium comes into room. 6. Some rooms redecorated...NOT OURS!! 7. Make reservations at restaurants that require them and even those that do not. If you don't, even if they have open tables, the captain will not seat you. Ran to VIP concierge after being turned away from restaurant being told there were no tables, VIP concierge called and got immediate reservation for a table. Ran back to restaurant with reservation ticket and was seated immediately. they probably spit in our dinner, but did not want to think about that. 8. Do not take the 90 minute hotel orientation tour. They just want to sell you trips and excursions. 9. If you do not take the 90 minute hotel orientation tour, the staff will give you wrong directions to everything. They said it was mandatory. BS Who is paying for this trip anyway???? 9.5 DO NOT attend the "mandatory" travel transport meeting with your airport transport company. they just want to sell you excursions, not book your return airport transport. Again I ask, Who is paying for this trip?????? NO ONE should be telling me I have mandatory meetings to attend!!!!!!! BS!!!!!!!!!!!!! 10.5 Hotel gift shop has her own exchange rate and she will rip you off big time!! Walk across the road to the liquor store and pharmacy for your needs. 10.DO NOT STAY HERE. Do Not stay in Cancun. Stay some where on the Riviera Maya. Less congestion, nicer locals. 11. Mexico hates Americans and they will torment you even if it is passive aggressively. They will smile at you but they will screw you with a smile on their face. 12. I personally had a fun time. Hotel and surly staff caused unwanted aggravation and stress.

Just returned yesterday from this hotel. Was very excited about getting away for a few days, with no kids. The hotel was fairly clean upon entering but we noticed a few things along the way that were a little unkept. Our room was clean and the minibar was restocked daily. The food was not very good. The buffet food areas were not kept very clean. The lines to every restaurant were ALWAYS long, forcing us to eat early every night. The major complaint I have is that if you're out at the pool and want something quick, the only options, that I saw were hamburger carts. One day I waited over an hour for a hamburger. I actually overheard people at the pool saying "it's a good thing i'm not diabetic" because the lines are so long. Also, many of the things on the menus were unavailable. This is not a place to go with kids, I don't feel like there are enough activities for children here. Glad we did not bring ours! The only other complaint I have is that the noise in the lobby of the main hotel is almost unbearable. I was woken up many times each night by people yelling ang "hooting and hollering". NO hotel staff was there controlling that. Overall, I did what I set out to do RELAX! Loved the pool areas and the beach was amazing! Not a big drinker so I thought the drinks were great!

This property is absoutely beautiful and super well kept. 7 Restaurants keep you very well fed, and the food is awesome at each one. Breakfast by the Ocean every day is a beautuful way to start the day. Each and every staff member has a smile and kindness when they greet you. Highly recommend this property, and we'll surely return again !!!

We stayed at the Grand Oasis. We had access to all the other resorts bars and places to eat. I did not have to buy "insurance" as stated, but because I am older, they more than likely don't expect me to trash a room. Remember they serve a lot of Europeans and some of the food is geared that way. But once you find the ones you like, it is great. Bars were fine, not crowded and the beach has plenty of space. They are doing some renovations so in some parts it may have been noisy in the next room. But what they are doing there is great!! All new marble floors and marble bathrooms. Rooms were nice, and could be very nice with an upgrade. (Worth the money for older people who care about their personal space). I got a great deal on my package, but will go back again even if I have to pay more.

we stay here in november of 2009. We did not experience anything as bad as some of these other reviews. The food was good, especially at the resevation only dining. Make sure that you book the grand oasis cancun and not just the oasis cancun, because even though its the same property you do not have as many dining and bar options if you book the oasis only. The staff was friendly,the food was good, be carefull of the snack bars outside because the condiments are out all day and mayonaise dosen't do well in heat. Our rooms were clean mini bar stocked daily. Don't lose your wrist band because there is a charge to replace it. Don't lose your towel card because you will be charged for that also. We had a very relaxing time. We had a beach front room and the air conditioner did not work the greatest but it was exceptable because at night we opened our sliding door to our patio and had a nice breeze off the ocean and it was so serene, you could here the ocean which put us to sleep immediately. The only problem we incountered was the lack of wash clothes, just ask the maid if this happens and you will get them. All in all the place is clean, rooms are clean, food is good, staff was friendly, grounds were awesome, beach front room view awesome. For a 3and a half to 4 star hotel i would recomend this hotel to any one. If you are nit picky and complaine about every tiny detail you should not be going on vacation around other people anyway. We are somewhat refined and like the better things in life and found that if you want value for your dollar this is the place.

I was under the impression that this hotel was all inclusive. However, as soon as my friends arrived, we were forced to pay for "insurance wristbands" which the staff told us would cover any damages in our room. These wristband cost $27 USD each. My friends and I only carried 20's and 10's, seeing as though an ATM doesn't give out 1 dollar bills. The staff claimed that they had no change for us. Therefore, we were forced to each pay $30 each. When the staff worker collected our money, he opened a drawer full of USD-- including 1 dollar bills. When we confronted the man, he pretended to not know what we were talking about. We decided to let it go. My friends and I stayed in the ocean view rooms. In front of the ocean, there's a lot of wind at night. The way the hotel was set up (open area), the rooms with the ocean view constantly had doors slamming due to the wind. As a result, about 6 of the doors on my floor alone had cracked doors. There was actually a security guard who would walk around and write up the doors that were cracked and report back to the front desk. My friends and I went out to the beach everyday around 9 am and wouldn't get back until 4 pm. When we came back from the beach, we noticed our keycards weren't unlocking the door. So we walked to the front desk to ask them why it wouldn't work. They told us that they locked us out of the room because the door was broken. They said they wouldn't unlock our room unless they were paid for the door. They didn't even listen to us when we told them that we had nothing to do with the broken door. (The door had a small crack and was still able to work efficiently). They told us that the door would cost more than $300. We told them that we obviously didn't have the money because we didn't bring that much, but they told us to go to a bank. When we told them that our "insurance wristbands" should cover the cost, they responded with, "the door isn't in the room, so it wouldn't cover the cost." My friends and I (3 females) argued with them back and forth. One staff worker threatened to call the police on us because we refused to pay. After 2 1/2 hours of being locked out of our room, we finally got the price talked down to $160-- which we shouldn't have paid them anything, seeing as though the wind slamming the door shut wasn't our problem. The money was without a doubt pocketed. A male friend of mine actually physically shut his door and it cracked. A security guard saw him and began writing down a report for it. My friend told the guard that he would pay him $20 to not write him up- the guard agreed, pocketed the money, and walked away.

The resort itself is very lovely. Very green and lush. The pools and landscaping are beautiful. My kids got a kick out of the peacocks and iguana's wandering around! As far as the food goes, the buffets were good for the most part. You could tell that they did "leftovers" by making different things the following night - understandalbe! The fresh fruit was great. We had prime rib one night as well as many fish and seafood dishes. In the morning, orange juice and champange were available to make mimosa's. Very nice. The staff was pleasant for the most part. You could tell who the crabby employees were, though. There were times when we were eating a meal and no one even came to give us water or refill our wine or beer. The beach front is amazing, but the water was very rough (not the gulf side). Getting a drink could be a little difficult. The swim-up bars were next to impossible to access since some people spend most of their day sitting there! You also have to be sure that they use rum instead of Vodka. A lot of the drinks we ordered had vodka in them which should've been rum which was a little frustrating...considering you stood in line for 10 mins just to get the drink. The bellhops and front desk staff were nice and very helpful as well as the folks sitting at the excursion desks. All in all, it was a very nice trip and I'm glad we were there. I think you would enjoy your visit.

The Grand Oasis Cancun and the Oasis Cancun had almost exactly the same rooms, which were not advertised as such. The shower handles were coming off of the wall. The drain plug was broken. The water pressure was very low. The door wall was extremely hard to open. There was a large gap that let warm air through the door wall. The air conditioner wasn’t very cold. The rooms were very run down. I saw a huge roach on the last day. The wifi that I paid for only worked in the lobby. The food started out good, but lost quality toward the end of the week. The resort was very nice (beach, pool, etc).