Sleep Inn And Suites Pineville, Pineville

My room was infested with crickets! I killed half a dozen but couldn't reach all of them. When I complained to the manager, she said they always have problems with crickets this time of year. Then she told me, "They aren't harmful, they don't bite or scratch humans and you got a good rate on the room." What?? So that makes it okay? She also told me that I didn't know the definition of infested and that she was going to email me the definition of infested. After telling me they always have problems with crickets she said, "Can you prove to me that you didn't bring the crickets in yourself? Did you keep some of them as evidence?" What horrible customer service!! I did take pictures of the crickets so I do have proof they were there! The room also smelled bad. The front desk person told me that was because of the exterminating they tried to do and then the manager later told me they never spray or do anything to control the crickets because the smell might harm guests. Hmmm, someone's not telling the truth. Terrible hotel. If you want to sleep, don't go to Sleep Inn!

We were looking for a hotel that had suites and an indoor pool. This hotel did have those criteria (but at what cost). We needed to be on the first floor because I have two small children, and the only one they had was a suite with a whirlpool for $125 and would be $10 more over the weekend. The room was smelly, dirty, and small. No way!!! We ended up changing hotels the following day. $30 cheaper, much bigger, much cleaner, and bottom line better deal.

They ran out of coffee, towels, and their proudly advertised internet was not working. We complained and were treated with disdain by the hotel's owner. We told him that we would be calling to report his attitude, and he told us, "you do what you have to do." There were hairs in the bathroom and one the sheets. Terrible.