The Wingate by Wyndham West Edmonton offers affordable accommodations located only minutes away from the city's major businesses and attractions, including the world-famous West Edmonton Mall. Guests receive a complimentary continental breakfast with their room rate. The property's amenities include a ... More
Wingate Edmonton West
Property information by Travelocity
The Wingate by Wyndham West Edmonton offers affordable accommodations located only minutes away from the city's major businesses and attractions, including the world-famous West Edmonton Mall. Guests receive a complimentary continental breakfast with their room rate. The property's amenities include a fitness room, indoor swimming pool with waterslide, whirlpool, 24-hour front desk, laundry valet, safe deposit boxes, free newspapers, free parking, and free local calls. The hotel allows pets, but restrictions and fees apply. If you plan to bring your pet, please contact the hotel before your arrival to confirm the current pet policy. There are 106 rooms at the hotel. Each room has 32 inches flat screen TV, an alarm clock radio, coffeemaker, dataports, free high-speed Internet access, hairdryer, iron, ironing board, microwave, mini-refrigerator, and telephone.
We booked two rooms at this hotel when we checked they made us wait for 45mins they told us our rooms were getting cleaned, when we got into our rooms they were DIRTY!! In one our rooms I found a bottle of " Adult Lubrication" and "Hair" in our bed there was aslo food in the chairs and someones lunch kit left behind. In the other room we found "white crusty stuff all over the bed linens" and "someones dirty napkins!" This was the most vile experiance we have ever had a we left. On top of things the staff was very rude about the whole thing and the manager would'nt even come and talk to us about it. I would never set in foot in this hotel agian!!!!
We loved this hotel because of the way the room was that we stayed in. It was just like we were at home. The hotel was nice and neat, the sevice to the rooms was as good as any other hotel that we have stayed in.
My husband and I had booked a Junior executive suite for a family wedding. We checked in at around 3:30, the room was still not made up, in fact, it was a mess. We were told that by the front desk staff that the room would be cleaned up immediately. While we were waiting,my husband and I went to wait in my parent's room, with 8 other people. We had the big room, and it would have been nice if my husband and I could have had people relax in our room. But unfortunately, when we left the hotel for the reception at 5:30, the room was still not cleaned up. We paid 107$ for the room, and we feel like it was a huge waste of money, as we only used the room for a few hours. I sent an email to the hotel, and was told this:
"Dear Ms. Burns: Thank you for your email in regards to your stay on April 10, 2004. Please note check in time is at 3:00pm. After talking with my housekeeping staff, it seems that they were informed at 2:30 pm of your check in. A housekeeper was sent to clean your room. Your husband asked that the housekeeper stop cleaning the room until both you and him had changed for the wedding. The housekeeping staff cleaned the room after you both had changed clothes. The housekeeper has informed me the room was ready by 3:30 pm. The room would have been ready by 3:00 pm as per Wingate standards if they had not allowed you into the room to change. Please note that at 5:30 all our housekeeping staff had gone home for the evening.
Our housekeeping department works very hard to have all rooms ready by 3:00 pm. should you wish to return to the Wingate Inn Edmonton West contact me at 780-443-1000 for reservations. If you stay three or more consecutive nights with us, I will give you the third night at no cost."
I had sent them an email back indicating that we did not ask the housecleaning staff to stop cleaning. I had also offered to send them a copy of the receipt showing that we checked in at 3:30, but got no response on that.
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