Quality Inn N Stes At Casino, Lawrenceburg

Booked a room with a hot tub and sofabed. First it was not a hot tub all it was was a whirlpool and in the bedroom and no sofabed wrong again. I called head office the treated me like they didn't care and talked to me like I was a stupid female The people at the hotel was really nice and willing to help u

My boyfriend , myself and 2 sons have stayed here 3-4 different times. He reserves the room with the same Customer Service Specialist, who is may I mention VERY helpful and curtious! Thanks Quality Inn

We arrived at 5:00 went to get ice for the room on the third floor and was told the ice machine was just reset and would have to go to the 1st floor to get ice. Went out and returned at 10:30PM went to get ice again had to go to the 1st floor for ice. That was minor I guess but when I went to check out and wanted to pay cash for the nights stay I was told they had no change to give me back from 100.00. My bill was 82.09. I waited while the cashier checked her purse another guy went to check if there was money in the machines around and then was told they'd have to go find change somewhere else. I finally told them to leave it on my credit card. But for a major hotel link not to be sble to find 17.91 in change is pathetic.

the person on the phone was great and when we look it up online it was just as it was in person. I love that .

The so called Customer Service was terrible, my husband and I stood at the desk for a good 5 minutes before being greeted by a non professionally dressed drug induced female. During our conversation she had to get the phone and was very short with the person she was speaking to, after a few minutes she asked this person if they needed anything else because she had some customers. She then proceeds to tells us about her conversation with this customer, (NOT) our business. Then she wants to go on about all the laundry she has to do and it wouldn't be so bad but she is a perfectionist, then tells us after flipping her hair and running her fingers through it over and over again how tired she is. She was wearing a ribbed sleevless T-shirt (not professional dress) After quoting us an outragious price for a Friday night, I asked about our AAA discount...she could only give us $10.00 off which ended up being $124.27 for one night. She tells us how to get to our room but neglects to give us our key, my husband said that would be nice except we don't have a key. Then to top it all off she sticks us on a smoking floor. We had to go buy air freshner for the room. We will NEVER stay there again or recommend this hotel. What happened to the QUALITY in Quality Inn?????