Less Than Thrilled
By A Yahoo! Contributor, 3/6/09
The pool was very nice and the room was clean. The pool lounge furniture needs to be updated as most were broken and worn out. The front desk staff were pleasant enough. Free shuttle is advertised, however, if your name is not on the list early enough, you will have to pay for a cab. The "Breakfast Nazi" as our group referred to her as, needs to be terminated. When questioned by us, she admitted that she was not a "people person" and did not enjoy working with people. She has the breakfast area completely shut down by 930 sharp. We were leaving to meet our cruise ship and leaving at 550 am, she had all of the muffins, fruit and juice out, however, she refused to allow my two young children to have a muffin prior to the posted 630am time. She had my children in tears as they were so tired and hungry. Customer service IS NOT high on her priority list. The rates were on the high side for the services provided/not provided, the rest of the staff was reasonable, however, something needs to be done in regard to the "breakfast nazi's" attitude toward paying customers.