WORST NIGHTMARE COME TRUE!!!
I arrived on the island and went straight to a luau and when the luau was over, I called the hotel while on route. To my disbelief, the hotel stated, "Your reservation was not confirmed by your travel agent, therefore, was canceled." However, the hotel was paid and confirmed by a reputable online agent. I even called the hotel to confirm it. It was a very busy weekend in Hawaii and they simply overbooked the hotel and didn't take responsibility for it. Yes, the online agent refunded the the price paid plus $50.00 credit for future use, but how does that even begin to compensate for being homeless for one night. I cried and cried that night while in our car at some beach parking. Resortquest overbooked and didn't even have the courtesy to relocate us in a comperable hotel for the night-"A LIVING NIGHTMARE." If there was a 0(zero) rating, that would be justified.