La Quinta Inn & Suites Gallup, Gallup

Friendly staff, clean rooms, comfortable beds, good breakfast. Not far from historic El Rancho hotel/restaurant which is where many movie stars stayed while filming movies in this area. Also close to Interstate.

Access heading east is excellent. Trains can be heard at night--not for the light sleeper. Breakfast was not just donuts and coffee, but included waffles, bagels, fruit and more. Complimentary newspaper. Suites have ample room and nice set-up for paperwork, and the king-size bed was nice. Positive experience.

I had one of the worst experience in getting credit for the cancelled reservation. Finally got it after 5 months. ADVICE: IF YOU DO ANY TRANSACTION WITH THIS HOTEL KEEP VERY GOOD RECORDS FOR PROOF. On July 29, 2006 I was driving from Lubbock Texas to Las Vegas, NV. I had reserved a room here for a one night stay on July 29, 2006 through AAA a week before. According to the reservation policy, I had to cancel the room before 6:00 PM on July 29 2006 to avoid any charges. On July 29, 2006, due to unavoidable circumstances on the road, I had to stay at Sheraton at Albuquerque. Therefore, around 5:30 PM I called the La quinta Inn at Gallup and tried to cancel the reservation. The person on attended my call was unable to find my reservation detail and after 5 minutes on the phone he said my reservation is cancelled. He never gave any cancellation number. After promptly, cancelling my reservation, I was charged in my credit card. On calling the manager, he said he cannot do anything and I had to dispute it as I did not have any cancellation number. Note:- THE PERSON WHO CANCELLED MY RESERVATION NEVER TOLD CANCELLATION NUMBER EVEN THOUGH HE SAID MY RESERVATION WAS CANCELLED. It took me 5 months, writing letters to my credit card company sending my phone bills indicating the time the call was made to cancel etc.. to get my credit back. Also, btw, I also wrote a compain letter to La Quinta Inn management in Texas. Not suprisingly, I never received any reply.