Uneven experience
I've never had this happen before: when we checked in, there was urine drying on the toilet! We later discovered that the coffeemaker hadn't been cleaned; the old bags were still in the pot.
After I'd told the lady in the lobby about the urine, she apologized and then said she'd clean it, which she did. But later when I went up to ask directions for something, she said, "Am I going to have to get a pad of paper?" (i.e. to list all of my complaints). That rubbed me the wrong way, as if she was implying that I was too much of a complainer for mentioning the urine. Perhaps she wasn't; her tone wasn't sarcastic. However, I think another motel might have been offering to refund all or part of my money.
On the other hand, the room was very nice and very comfortable, and the price was decent. The location is great. We did the new bed and breakfast package, which was very nice.