Holiday Inn Express Suites Grand Prairie, Grand Prairie

This is a absolutly great hotel! All the employees were very friendly. It is a great location, close to shopping and restaurants. The rooms were very roomy,had all the conveniences to make your stay feel at home. Super comfortable beds, soft linens and pillows, fridge, microwave, coffee maker, hair dryer, free internet...pool and jacuzzi..they had a super great breakfast every morning. Not just rolls and fruit, they had eggs, bacon,sausage, muffins, gravy, cinnamon rolls, fruit and more. They served great dinners for free on Wed and Thur w/feel beer. The place is new and the manager even greeted us. I just can't say enough good about this hotel. It should have a much higher rating. Would stay again if in the area in a heartbeat!

I really enjoyed my stay! The room was so nice and quiet, even though my room was right next to the stairs. Also, the room was very clean and the bed's linens were so soft and comfortable. I just about melted into the bed, it felt so good. I liked it that there were lots of lights in the room. It seems like in lots of hotel rooms, there is not enough lighting. I was able to connect to the Internet using their ethernet cable just fine, no problems. The staff was nice and helpful, too. The only trouble I had at all was finding the hotel itself. I saw the Holiday Inn Express sign on the interstate, but when I exited, it was not clear which way to turn once I got to the light. (Turn right.)

This hotel is still fairly new and very clean. The staff was most courteous and helpful with any request made. Complimentary breakfast also a plus. Planning another stay as I speak. View out the back side needs improving.

My stay at the Holiday inn Express was the best ive had. The staff was knew what was going on and the manager was reachable and personally greated me. The breakfast is emaculate and best of all they bake fresh cookies in the afternoon. It will be hard another hotel to top the experience I had here.

This the second time I stayed at the the hotel, and I can not believe that they have made the place even better. Bathrobe and Ipod player in the rooms - great. TV in the elevator, wow is this a limited service hotel. The breakfast keeps getting better, they added a few new hot items. The social hour was great - drinks, food, great host and "Karoake". Next time I will be brave and sing. Keep up the great work. Compliments to Peter, the best Hotel GM.

These people have no idea what is going on! We had a reserved a room a MONTH in advance and when we got there there credit card machine didn't work. So we went to eat and came back and in that time they gave one of our rooms AWAY! There was 7 of us and they wanted us to all sleep in the SAME ROOM! Then they asked us to leave because thay had screwed up! Also while we were there they gave a man's room away because he took his luggage out of it during they day, so when he returned to his room there was a family there!

We had scheduled 2 rooms for over 1 month. The day we got to the hotel, the credit card computer was down. Jay was having trouble with other guests so we told him we would go eat and then return. We were gone 1 hour, when we returned they had given one of our rooms away. They advised that they would comp us the room, but wanted all 7 women to sleep in 1 room, and then they would get us another the next day. We talked to the general mgr, who was rude, and decided that he did not care that they gave our room away and that he did not care if we stayed at his hotel. This has left a very bad taste in our mouths, and will not be recommending this to anyone. It would have been different if it was our fault. But they admitted fault and did not was to do anything to make good on the problem.

The hotel is new and nice looking... but the service is awful. The guy working the front desk was completely incompetent. We watched as he had double-booked two guests in the same room. A guy actually walked in on a family that was checked into his room, even though he had the room for 3 nights. We left to allow the manager to straighten out his mess and when we got back, he had given away one of our rooms, even though they were being held by a credit card (for over a month). He told us that all 7 adults could stay in one room! He couldn't understand why that was a problem and he never explained to us why he gave our room away. We went one more exit west and stayed at another hotel. It wasn't as new, but the service more than made up for that.

The service was very poor. They could not get their credit card machine to work. They double booked two families while I was waiting, and when we left for dinner to let them figure out what to do about their machine, they gave one of our rooms away.

The hotel is nice and the rooms slept comfortably. The hotel is located walking distance from a movie theatre, a major grocery store, restaurants, and other services. I would stay there again, but the service was non-existent. My reservation was for two nights, but because the weather was bad [rain, icy roads] I did not get there until 4 a.m. I paid for two complete days. This is not my complaint. I received ZERO maid service for the 31 hours I occupied the room. At 7 p.m. of evening two of my reservation I called the front desk to request more towels and was told I would need to come down and get them myself. The next morning in the bathroom at 5 a.m. as I was about to run out of toilet tissue I noticed the Hospitality Promise. It states that if any part of your stay is dissatisfactory you should report it to the manager or front desk staff for the reason of resolving the issue. I did and the front desk clerk totallly dismissed me by saying bluntly there was nothing she could do about it and pushed the manager's business card to me on the countrer and told me I would need to contact him, but that he was unavailable because he was attending a wedding. I pushed the card back and asked her to call him right then for me. She did, no answer, so I returned to my room to call the 1-800 number for Holiday Inn directly. I was then transferred to Intercontinental Hotels service number, the company that owns the Holiday Inn Chain. After 30 minutes on the phone, mostly on hold because she also called to talk to the front desk clerk, I find out that I had requested NO MAID SERVICE. Total LIE ! The operator of Intercontinental Hotels promised me the issue would be resolved that this was not a "dead issue" and that I would recieve a telephone call from the hotel manager and an email from her restating how the issue would be resolved within 10 business days. I receieved neither. On the 12th business day I called the service number again to explain what I had been promised and was then put on hold another 15 minutes. She returned to tell me that I would be mailed a check for $ 30. I explained my concern was to find out why I had not receieved what I was promised, a resolution from the manager by phone. I was told she would make a note of that and ended the conversation. Overall I believe the hotel was understaffed and that is why I did not receive the service I deserved, but the way I was handled was the part that really bothered me. I was promised something they could not deliver and when I asked for a resolution was totally dismissed. I was in town for business and were it not for the hotel's prime location I probably would not stay at that hotel again.