Ignore the Website descriptions !
By A Yahoo! Contributor, 8/17/10
IGNORE the website pictures, and descriptions !!!! I was seriously upset with staff, I checked in, with a PRINTED RESERVATION - booked 8 months in advance... saying DOUBLE DELUXE "WITH A WC".
On being shown the room, it was a SINGLE bed, basic sparse (OK granted very clean) - and NO ensuite or TOILET.
When I went back down to the lobby to query this, I said - my booking says "with a WC" and I was expecting a DOUBLE BED. First the staff denied they understood what "with a WC" meant. I said everyone in Europe the world understands that means with a toilet. They said "Americans don't know what "with a WC" means" - I responded, you don't know what you own website is saying on a booking confirmation ?!?!
They blamed the website being incorrect. They then said all the double rooms were booked and only singles were left, anyway as a single traveler, that surely is OK "isn't it"?! that wasn't the point....the attitude sucked, there was no apology, and no offer of a refund. Where's that famous American service with a smile ?!
ALL the SINGLE rooms are on the "outside" meaning the MAIN road - meaning NO DOUBLE GLAZING, and therefore noisy as hell. You need ear plugs, unless you sleep deep. But all the DOUBLE rooms (I had chance to glance in one of two when they were being cleaned in the morning) were on the INSIDE of the hotel, no noise !! Terrible acoustics with guests slamming doors all night and morning... you need to be drunk or on sleeping pills to blot out noise.
OK, tell me hostels don't have own toilets, most don't. But having just come from a hostel on the beach with a private bathroom (paid extra) and double bed, I kind of expected the same thing.
HAD I paid A LOT less $$ and "hostel" rates, I would not complain, far from it, the room was cleaned each day.
Do NOT think you are booking into the 500 Hotel part, when in fact its really the HOSTEL part.
If you are looking for value for money, then book at the LOWEST rate you can, and not the "Hotel rate" selling you a "deluxe double room" because you probably won't get it, and it will look NOTHING LIKE THE PHOTOS of a girl on a double bed.... be warned.