Platinum Elite, Does it Matter?
By A Yahoo! Contributor, 8/9/06
Marriott Rewards members beware. If you travel as much as I do, you know that most Marriott properties will do their best to upgrade you to a suite or at least the concierge level. Everytime I travel to Tulsa I have stayed at this hotel since it opened. However, in the past year service has declined dramatically. Could it be new management? Or just a corporate initiative? Either way my past 5 stays have proven that this property has no appreciation of the loyality I have given to Marriott over the past 8+ years.
I have experienced rude staff at the front desk, as well as the staff telling me they are unable to upgrade me due to the hotel being full. I guess they do not realize a phone call to reservations or a quick check on the internet can prove how full they really are? I have been placed in small rooms by ice machines, and handicap rooms which have bathrooms that are not user friendly for no handicap people.
Platinum Elite, does it matter? Not to this property. Hopefully management will change soon. If other Marriott properties begin to treat top teir members this way, I guess I will have to find another chain to be loyal to!!