Comfortable except for the noise
We recently had a Friday and Saturday night stay over. The staff was warm and welcoming. The bellhops and the front desk staffs always greeted us upon our arrival and departures. The lobby and the atrium were beautiful. My kids loved the fish and turtles swimming in the stream and the glass elevators which overlook the stream.
We were given a third floor atrium room with a king sized bed. The room's appointments were nice. The bed was large and comfortable. The staff brought a full twin size roll away for my young children. The roll away was not the usually folding cot, but instead a regular twin bed on wheels - very comfy!! The view was the top of the convention center. So we looked out at air conditioner units. But in all honesty...who looks out the windows a bunch (particularly if you are not at the ocean or mountains! ;) )
The bathroom was beautiful and large. The hotel shampoo, conditioner, and soaps are YUUMMMYYY smelling.
The negatives.
First, the room has only one bath towel. I did not realize that the first night and the next morning the entire family shared the same towel. (I know...yukkk!!!) The second night I had to call housekeeping. They brought us more towels, but that was a pain.
Second, the NOISE. While the atrium is beautiful...it echoes badly. Both nights we were awaken at midnight but a significant amount of noise coming from the atrium. While I'm sure the noise level was reasonable down low, the echo caused the noise to reverberate around the hotel. As a result, even the soundest sleeper will probably be awakened. (I usually sleep though anything!)
Third, the parking. It is a hike from the hotel entrance to the parking lot. The front of the hotel is occupied but a large covered entrance and an even larger driveway. As a result, you have to walk nearly a football field length to get to the nearest parking places. You can pay for valet parking, but it is $10 a night.
We did not use the hotel facilities. So I can not review the pool, exercise room, or food. The hotel is centrally located and there are several decent chain restaurants right outside. We have stayed in plenty of nice hotels. While this one was nice, I am not sure it was worth the cost.