A surprising ending
Let me begin by saying when i arrived at the hotel, it was pouring rain, very heavily, and not one of the bellmen helped me get my bags out of the cab! I was shocked! Originaly I had booked a suit for me and my wife, after checking in, we went up to our room and found that it was not the suit i was promised. A rather illexperienced staff member informed me that all of the suits had been booked. I did not understand how on my itenerary, i had booked a suit, yet she was telling me there were non available. I demanded to see a manager and i told him of the mistake that had been made and how the lady working the fron desk was rude and unprofessional. He admitted responsibility for the booking errors and upgraded us to the Penthouse! Considering i paid the rate of a traditional room, it was a great value! I was , however surprised at the Penthouse, it was not very luxurious, with the exception of the bathroom. I had been to this hotel previously without all of these problems, but his occasion sited unprofessional staff which was a dissappoinment.