Four Points by Sheraton Fairview Heights, Fairview Heights

We had our wedding ceremony at the Four Points. I wished I went w/ a different and newer hotel in the area. My parents in law paid a pretty penny to have part of the ballroom for a little over an hour. We paid way too much for the experience. Upon arriving the "suite's" toilet didn't work. They did promptly fix it. There was an old, dusty, worn out couch in the joke of a bridal suite. Marks & chipped paint all over the walls. Out dated TV. The hot tub jets barely worked and didn't hold the water (slowly drained). The walls were bare besides a picture hanging above the kitchenette counter. They didn't leave anything complimentary for us besides the standard bottle of water. Woo. We stayed three nights w/ them & we expected maybe a few complimentary drinks at the bar or a little goodie basket. Nothing. This is how they treat their brides & grooms. I heard the breakfast wasn't free but I sure ate for free. Maybe that was their "complimentary" thank you for the stay. It is hard to tell b/c that wasn't discussed w/ me. Well I feel they at least owed me that. The food was good & I chatted w/ a very friendly waitress/cook. While checking in the front desk the clerk asked how the day was going w/ all of the wedding preparations. I told him everything is falling into place. He then chuckled and told me that is when something usually goes wrong. He was right. THEY were the "thing" that went wrong. When I was trying to sleep the night before my wedding I could hear a weird dripping sound in the ceiling & the guests in the room above me stomping around, showering, and flushing the toilet at 4:30 in the morning. Not restful! The floor was dirty at our ceremony site. I had to ask someone to spot vacuum a few hours before the ceremony. I am not sure if someone did but I feel as though that should've been paid attention to on their part, not mine. They also did not dim the lights as discussed for the ceremony. I got married under bright, hot, annoying, harsh, unflattering florescent lights. My coordinator was very nice & easy to work with and there were a few friendly & helpful staff members w/ some things. I did ask to see the suite before I decided to stay there and she told me to wait & "be surprised". I sure was & not in a positive way. Housekeeping did respect the "do not disturb sign" on the door...as they should! I am not sure what they were thinking their end but we expected much more for the price. We feel disappointed about the experience b/c we paid so much for a below average room. Oh excuse me, "bridal suite".

This was the most disgusting hotel I have ever stayed in and I have stayed in some real dumps. The room stunk like mildew, there were cobwebs from the bottom of the A/C unit to the floor, the carpet was filthy, there was dust everywhere, there was a spring sticking up through the mattress. I could only stand it for 3 hours and that was only because I had been driving for 18 and needed a nap. Anyway, unless your desperate do not stay here!

the hotel was great. the room was great. the food was great. the pool was great. the service was great. i would stay here again.

Service was excellent - some of the best staff I've run across. Bar is nice; breakfast very good; room was very clean and furniture / bed comfortable. Highly recommend.

Hotel was just perfect. Clean, comfy and lots of extras. We spent one night here on the way to Branson and it was a great choice. If it were closer, I'd stay again just for a romantic evening.

This was a nice hotel. We had made reservations and when we got there, it took only a minute to check in. Very nice staff. Our room had a hot tub in it and the room was very big and spacious. It had a king size bed and a sofa in it also. Small pool, and average workout room. Has small resturant and bar right by front door. The hotel was easy to find, but was out by itself, so was quiet around. Still very close to the mall and resturants. We really liked it. The only thing I didn't like was we were in and out most of the day, and there were several food trays and dishes out in the halls from room service. When we first got there, we had dishes by our room and they stayed there til late night. Other than that, it was good and we would stay there again.

Front desk receptionist likes to "mess with" guests by making off handed, inappropriate comments. Be prepared for harassment by her.