Customer Service - A Huge Zero!
By A Yahoo! Contributor, 6/22/09
We stayed at this hotel on our way back from a 2,800 mile road trip. Every hotel we stayed at up to this point was fantastic; however this one was a customer service nightmare! Upon arriving we found that the lobby was extremely hot, with just a couple of fans running - no A/C. The lobby attendants consisted of a teenaged girl with NO customer service skills whatsoever and a lazy maintenance boy, who played video games on the computer the entire time we checked in, seemingly unconcerned that we had requested a few minor maintenance items be taken care of in our rooms. He told the teenage girl that he'd "get to it when he got to it" right in front of us. We went to dinner for 2 hours and when we returned, the maintenance boy was still playing video games on the lobby computer. The rooms were clean but had numerous maintenance issues, none of which were attended to during our stay. During checkout, I informed the woman at the desk, who stated that she was the manager, about the lazy maintenance boy. She was apologetic and then proceeded to go into the back room off the lobby and SCREAM at the boy in my presence. It was very awkward. The boy ended up being her son. Given new management, this might have been a decent place to stay, but as it stands, this is a BIG NO NO!