Pros and Cons
So we went to The Mountain View this summer for a pre-wedding spa getaway for my best friend and I to be pampered and relaxed before her big day. It is only about one hour from the wedding location so we thought we would give it a try. I had made all the arrangements via web and phone months before hoping for all the web-site grandeur to be true. When diving up to the resort you feel like you're in a fairy tale, breathtaking views, beautiful flowers and a red barn in the distance with baby lambs and goats bounding. By the end of the stay the fairy tale had ended and the coach had turned back into a pumpkin! Here is my list of Pros and Cons.
Pros: Beautiful View, nice rooms, the animals in the barn gave it a very country pleasant feel, and they seemed very well taken care of. The Women bartender was pleasant and did a great job. Most of the staff was pleasant, and tried there best to find out the answers from others if they did not know themselves. (many seem new to the job) The tower tub soak was awesome, and I would consider going back just for that alone. The view from the tower was amazing! The lady's relaxation room was very nice and the spa was clean and well kept. The room service was prompt and breakfast was warm and fulfilling. The grounds were kept very clean. They have a wind turbine behind the hotel. The EPA certifies the resort as 100% wind-powered. I thought that was cool! The fitness room was accommodating although no classes were posted for any of the time we were there.(they should have at least an am yoga class at a spa, don't you think?
Cons: The front desk women at check in was rude and smelled like cigarettes, I do not like that! The concierge was overly nice, to the point of fake, and did not answer my questions at all, which both could have been over looked but the worst con is this: I had a pedicure in the spa, it cost me about $80 b/c I added on french polish, the women who did it had only done a handful of pedicures before me, it was like I payed top dollar for a student to do it, she was the worst, sooo bad, at one point she was asking me what to do next! She put the lotion on with the scrub and let the water out before rinsing the salt scrub off my legs! She also cut herself while filing and dipped her cut hand into my water to rinse her hand!! so gross! We had a cheese and fruit plate sent up to the spa and it was way over priced, I think it was about $30 for some assorted party crackers some cheese and a few red grapes and small slices of strawberries.
All in all we had a nice girls getaway in a beautiful location. BUT the place boasts an award winning spa... the staff was not up to par! I think The Mountain View Grand is so close to being great, but they need to amp up the training for the new employees and have A+ staff on the team for the spa, you need award winning staff to have award winning accommodation! The prices are some what high but I would not have felt bad about paying if the services were high quality. The nail tec. should know not to be unprofessional with guests and should have the commonsense to stop, wash her hands, and put on a glove or band aid before continuing!! The lack of training comes from a trickle down from the top.
Would I go back to this resort, yes.
Would I soak in the tower tub again, yes.
Would I get any other spa treatments, no way!
Thank you hope you find this helpful :)