Quality Inn and Suites New Braunfels, New Braunfels

This hotel is a total dive that masquerades as a nicer place so people don't run away.Walking in, we were immediately greeted with the stench of musty damp attic. They REALLY need to rip out that carpet and clean everything to get rid of it. The decor is extremely drab. Everything looks old. Our tv was ancient, the carpets had been cleaned so much that they were threadbare in spots. The colors are just really boring cream and maroon. Nothing is cheerful like the commercials show. The beds are harder, but they do have nice pillows and the beds are comfy. This is seriously about the only thing they have going for them. The AC works, but only on cold. After a whole day at the waterpark, we wanted a warmer room, and realized the reason our smoke alarm was hanging by the wires from the wall was because it went off every time we turned on the heater. The prior occupants of the room must have gotten fed up with it and ripped it off the wall. [but HELLO hotel staff, Fix your rooms up!] The staff was extremely rude when we asked if they could please fix it, and reluctantly sent a girl to clean the unit off so it worker properly. They basically told us there was nothing they could do because "no one uses the heaters, so it wasn't their problem that it smelled like burning hair and that the smoke alarm went off." Every single morning, we were woken up around 8 am by the loud cleaning staff in the next room. They let doors SLAM shut repeatedly all the way down the hall, made tons of noise with their carts, and ignored our do not disturb sign on two occasions. The breakfast buffet is a total and utter joke. Don't even waste your time. Go to the IHOP down the street. The buffet consists of plain corn flakes [WHO eats those?], rasain bran, weird round scrambled egg discs, sausage that was cold, tasteless waffles [with no butter anywhere to be seen], cheap pastries, syrup, coffee, tea and milk. Oh and a million oranges. Forget what the commercial shows, they do not have anywhere near an array of food. It's all the bare bare minimum and it's pathetic. The pool and hot tub were broken. Our cards did not work in the fitness room [from either of the two rooms.] The TV is a total old junker that looks like they bought it at a garage sale. The picture is Awful. We payed to watch the movie Mirrors, and were treated to it freezing literally every 10 minutes, for a minute straight. You can't charge anything to your room, you have to physically have the card in your hand, which is pretty ridiculous. Be careful in the bathroom. The shower was so slippery that I almost ate it in the shower when I was getting in, and my cousin did too. You can see in the wall where someone fell and ripped the shower rod off the wall because it's a huge hole that was patched over. Can we say law suit waiting to happen? The shower water pressure is nice, and it was a pretty good bathroom. But the slipperness should definitely be addressed by the staff. It could be absolutely dangerous if you have bad balance or are older! All in all, this place is a total piece of junk. It reeks so bad it made us buy febreeze to use in the halls and our rooms every day just so we could breathe. The noise level is ridiculous from the staff. the staff is not very helpful, and the "amenities" are a total joke. They put those on paper so they can say they have them, but they don't give a care in the world to actually maintaining anything in that place. It needs to be gutted and redone, and they need to get staff in there who are actually friendly.Stay here if you have to, but not because it's a super great experience and beware of the gross breakfast buffet and the scary slippery shower!

We checked into this hotel in desperation. It was the weekend and we were just trying to find a room for at few nights. We got a good deal on the room, but thats about it. The clerk said he only had jacuzzi suites available. It seemed like a scam. The room was very dirty. The floor was filthy. The bath tub had hair in it, and the shower curtain had mold on it. The air conditioner did not cool. The hotel lobby and the hallways were also dirty. The icing on the cake happened while we were leaving. I used a luggage cart to carry our bags from the room to the car. After I returned the cart, a staff member piled garbage on it (including food from that mornings breakfast) and used it like a wheelbarrow to haul off the trash to the dumpster. Yuck! I will never stay here again.

Where to begin? When we checked in the guy at the ront desk was very rude and not helpful at all. We had to ask what room we were in and how to get there. The exterior doors do not work. When we got in our room it was humid and burning hot. It took over 2 and a half hours to even get the room to feel a little cool to where we were not sweating to death. It took about 6 hours to get it to a good temp. The internet did not work and the man at the desk was once again, no help. We could not get into the business center. Our room and the entire hotel smelled musty and like my Grandmas house. The breakfast was pitful and a sorry excuse for breakfast. There were toe nail clippings on our floor on the second day of our visit after the maids came. The refrigator was not cool and did not keep anything cool we had in it. It is way over priced for what we paid. I have paid far less for way better service at a Holiday Inn Express. The set up of the room set up was a poor design. The beds were some what comfy however, the couch and chairs were not. It was a poor set up to try and watch TV, you had to choose between the bed or the sofa bed, you could not have both. You get two towels that they do not replinish. I would not ever stay at this hotel ever again. They did let us check out early and I am thankful for that.

Newer hotel, with basic ementities and a free breakfast (worth a couple of bucks) rooms are spacious. over all an excellent value. tv is marginal, and the indoor pool is as big as a two hotel room - not big enough.