Allegro Cozumel All-Inclusive, San Miguel de Cozumel

OMG!!!! - - what a wonderful relaxing time we had - - the only reason I don't rate it a 5 star is because I don't want the snootie class to get a whif of a great price for a fantastic stay - - - -- great place to take the family to - safe - friendly - clean - like a home away from home - - - - - close to town but far enough to avoid the night life - - total relaxation - - no sellers traveling the beach trying to get you to buy from them - - again great for family get aways - - - bar none this place can punch it out for your business with the best of them!

For the price it really can't be beat. My 5 star rating takes the price into account. Location: The beach is one of the best in the area. We south from the Allegro to some of the other resorts in the same price range and our beach was the only one that was all sand. Plenty of scuba and snorkeling activitys start right at the resort. Food: My experience was that the food was better than some other more expensive resorts I've been to. If you turn up your nose at the food seared here for a reasonable price - you're a snob, sorry to tell you that. They have different themes for different nights. Omelet bar for breakfast. An underlying Mexican theme all the time. I never felt that I couldn't find anything decent to eat. The selection gets thin between major meal times but there's always something. Service: The staff is very friendly and willing to help. That doesn't mean that it always gets done. Occasionally running out of cups at the beach bar seems to be a problem. Not a huge deal. Rooms: Decent, clean enough. The beds are pretty crappy which is probably my biggest complaint. You get a regular mattress on a cement pad. What can I say, I'm going back for a second time. The first time was as a couple and this time it will be with the family. The resort is good for both.

We were told that the resort was undergoing a 4.5 million improvment, well they need to demolish the rooms and start from scratch. We went into several of the suite rooms that had already been remolded and they still smell of mildew. Everyone I came into contact with there had the same complaint. The food was good. Lots of fresh fruit to choose from and available. I think the resort is an older resort and has not been maintained properly and is due for a major overhaul. We will not go back.

The hotel is awesome and has many things to do - snorking, tennis, ping pong, disco, karoake, live shows, food not too bad, great margaritas and pina coladas, along w/ great kid pool and two awesome swim pools, great sunsets. We rented a car for $60 and went all over the island to snorkel and we also got a moped for $45.00 which was super crazy dangerous but we survived and would do it again. Make sure you take all the back roads to see everything - two highways on hotel road, back one is pretty. Coconuts was not great however bar next to it was happening. - Make sure you go to light house and pay the $12 to get in -- lots to do there - go early because it closes at 5pm. - bring the snorkel gear - climb the lighthouse and take amazing pics! PS - Just say no to the vacation time share plan.... no worries.... actually we went - took our snorkel gear and let them take us in cab to other hotel. Declined to do hour & half presentation - (realizing night before what we signed up to do) walked down to beach and snorkeled back to our hotel. Really fun!! ENJOY!! (yes we went outside the balls - but we were careful and saw lots of stuff!!

This was the second time for my family of 6 to go to this resort (once in 2009) only this time we had 2 husbands and a fiance to add to the mix. We weren't expecting a 5-star resort but the decline that the service and food have evidently experienced within the 2 years we haven't been was unbelievable. The food was horrible- literally the same breakfast and lunch every single day (6 days). Not only were the choices very limited but what they did have tasted very bad- old, oily, uncooked, cold, you could taste the food they previously cooked on the cooktop. Dinner was worse than B&L. The service was equally poor. The beach is to die for and the rooms are perfectly fine (no frills, including beds no softer than concrete) but we will not go back and starve again for 6 days. I know that the management and staff that they are currently operating on is different than the last time we were there and is probably new to the resort as well- I can't imagine that anyone that experienced this management & staff would rate this resort highly or go back.

Contrary to what the other people have said about the food, this resort is AMAZING. The food, wasnt the best. Definitely not the best. But you have to remember, we are in MEXICO. They cant serve first class food for the price you pay. I mean, it ranges from 65-100 dollars a night. YOu get all the free alcohol drinks you need. That right there, in america would be atleast 200 a night. So the food, not a big deal. There are plenty of other restuarants around it if you just absolutely can not eat it. (which i don' t see how that would be the case) I absolutely LOVED The allegro. It is a beautiful resort, and the staff are very helpful. Do they know much english? Not a ton, but enough to get along. There was only one thing that upset me. A man named Sergio was extremely rude to my mother. He wouldn't meet her at a good time, so she could get her brochure back. She called the front desk EVERY DAY for 5 days then finally went up there. He told her she needed to meet him back up there the next day at 6 AM. Hello? she was already there. But besides him, it was great. I was with a group of 54 people, and usually they were all drunk and disrespectful. But it didn't seem to bother the staff or bartenders. I LOVED it. I will definitely eb going back! We did have some hot water issues, but they came and fixed it very quickly. I read a previous review that stated "we went to the room after the beach and got in the bed to find sand"

We stayed 5 nights in October. We thought the low season would be quieter, but we had no idea that it meant this resort would barely be open. After getting conned into a timeshare presentation next door at their sister hotel the Occidental Grande we learned the Allegro is the ugly step child and the company hasn't decided to close it or remodel it. We grew very bored very quickly here. We went to Cozumel to dive; however the harbor was closed to small boats 2 out of 4 of our dive days, and there was nothing else to do but lay by the beach or pool and drink, which got old after a while. There was only one place to eat on the resort each night. The service was always slow and food selection slim and mediocre. Activities were non existent. Also while everything was clean our pillows smelled of mildew, the beds were rock hard and small. The internet access was expensive and limited only to the lobby and snack bar, this was frustrating for us. This resort is good for quicker get aways no longer than 3 nights. On the positive, while we used another dive shop, all the other guests raved about Pro Dive.

I have read the reviews on this site, and have to agree with some of the comments. I too felt that the website is misleading about the number of restaurants available. This is the only all-inclusive that I have been to so, I don't have anything to compare to. Talking to other friends who visit all inclusives, the food is not top notch but decent. They did run out of the Coconut Rum (which I have to admit San Marino's is the best). The pool side bartender Freddy does everything to help make our drinks the best! The staff in the restuarants were helpful. If you have an upper level room - you can hear the neighbors easily. Overall - I love this resort and the grounds are kept very clean and pretty. We look forward to our next visit!

Family of 4, incl 18mth old and 16 yr old. The grounds and our room were kept neat and clean. It's a good place for families to relax and feel at ease. Not crowded. Food good, not great. Only one beer available, drinks were good. Evenings were boring. Staff is friendly.Tipping the bar tender helps, but tipping the waiters does not - their service not great. The sand is full of cigarette butts. Be prepared for 20 mi ride into town if you want to step out. Time share people will bug you as you go to dinner, but not rude. Didn't visit reservation restaurants - hard to get in. The kids pool needed maintenance.

For the money- ok we couldnt beat the price. However, the website was very misleading. Only 1 buffet was open, 2 restuarants. None of the food was anything to rave about, but ok. And you can only book at a restaurant 1 or 2 nights (depending on the length of your stay) STAY AWAY from most of the desserts. I know they try hard, but anything that was supposed to a mousse was more like a rubber, spongey, marshmallow like substance. The "cake like" desserts were pretty good, except one we had tasted like it had awful freezer burn. Rooms smelled very musty and we couldnt run the AC withouth that mildew smell. NEVER use the ATM at the hotel, we expected to get hit with "higher than normal" surcharges, but they were at leat $45 . They allow merchants onto the resort, which "hound" you as you try to walk to dinner. Which was nice when we ran out of time to go into town for souveniers but they are "difficult" to avoid. The staff was very friendly and helpful, although the front desk was not very knowledgeable. They told us the spa could charge the services to the room, they couldn't. Luckily I had my card with me. They also told us there was an 8 am ferry the day we were leaving, there wasn't. So needless to say we got there and hour too early and and hour late to the airport,luckily got to the airport with enough time to make it through security etc... but it seems to me that the hotel should know the ferry schedule. The resort grounds were beautiful, pools were great, beach was very nice with lots of shade when needed. If you like Corona, you're in luck, that's the only beer they serve. Ok by me, I just drank the wide selection of mixed drinks. Warning, 3 hurricanes and you are more than half in the bag, add some sun and you're down and out for a good couple hours. The ropes course was not in service but they had some group activities going (volley ball, bartending class, etc..) Overall it was Ok, but you could tell they were having some hard ecomonic times.