Holiday Inn Express Marina, Marina

Since new owner ship, this is my 4th time staying here. Very nice hotel during my entire vacation. My room was very large with fridge and microwave, breakfast was just like at home. Staff was very helpful. Very quiet area, away from all that monterey traffic. Nice restaurant close by. My previous trip I had my family with me, and they had given me their 2 room suit which was very very comfortable.Yes I would stay here again.

We typically stay at Holiday Inn, and this one is true to the name. Clean rooms, good food for breakfast, and a spacious suite with lots of outlets and wifi that's easy to access. Their main problem is, there is only one staff person on the front desk, so check-in and check-out took a long time.

My wife and I were enjoying our stay there. The hotel was clean and the rooms were comfortable. We were happy with our stay there. However, that all changed after we checked out of the hotel. About two hours after we checked out, my wife realized she didn't have her Hawaiian Heirloom solid gold bangle on her wrist. She left it at the hotel. The bangle cannot fall off of her wrist. She must physically squeeze her hand and shimmy the bangle on and off. I called the hotel and of course, they were not able to find it. I did file a report with the Marina police. I'm not blaming the hotel for my wife forgetting the bangle, that's on her. However, I am questioning the honesty and integrity of the staff. Be warned, if you forget something at this hotel, you probably won't see it again.

If you do check in late at night and you are tired, make sure you read the fine prints. I booked over the phone and when I got there, I found out that they spelled my name and address wrong, did not have the room I asked for when I did the booking available, and added one more day to my stay on their own (I missed this number on the check in sheet and so I had to argue with them over the charges)!!! So, no matter how tired you are, be careful with them. In addition to this, when I checked in, they charged my credit card $100 without informing me and as I checked out, instead of subtracting the $100 from the total, they charged me for the whole amount! Of course, I did not learn about the charges until I came back home and looked at my bank statement. So my advice for you is the following: - Don't stay there until they have staff members that can understand the information you try relay to them (I asked them to correct my name three times before it was fixed at check out!) - Don't stay there if math and logic are two strong points of yours because they cannot reciprocate and engage in an intelligent discussion (I showed them an airplane ticket for the day I was checking out to convince them that they made a clerical error when it came to the total days of stay but it was as if I were talking to a wall or a dumb automated system!) - If customer service is a concern of yours, go somewhere else (The manager is more concerned about making money than listening to you and keeping you as a returning customer!) - If you do end up there, double check every single transaction during your stay and after you go back home (You never know what you will be charged for)

staff is very nice and helpfull, they seem to try everything to satisfy one. Housekeeping is very clean and friendly. The breakfast was incredible. The hot tub area was very calming.

The price is right, The service is great, rooms very clean, Breakfast is great. only problem was a front desk person Valery, was very loud and rude, needs better grooming to work at front desk.

the hotel was okay. the room faced a busy street. front desk was bad. no view from the hotel to ocean. i wouldn't stay here again .

The rooms facing the streets are quite noisy, and customer service is horrible. Absolutely no view of the ocean from the hotel. Horrible customer service. 30 min. to check-in and 40 min. to check-out (with online reservation). They overcharged my bill, and never apologized, and never returned my calls. I finally called my credit card company to settle the issue. I will NEVER stay at this hotel again.

Don't stay in Monterey. Its way over priced. This is just a typical Holiday Inn Express, but its only minutes from the beach and the location is nice and quiet.

This was also my first time staying at an Holiday Inn Express. The pictures you see of the hotel are true and accurate. Our room was clean and very nicely decorated. The breakfast was great despite not having any cinnamon rolls for the past month. The staff was very helpful and quickly responded to my requests for extra pillows and other stuff. The only problem I had was the fact that they charged so much for movies and to play the Nintendo 64 games. The movies cost $10 and you could not watch it more than once. The video games was $7 for 60 minutes with one controller. My suggestion, if you want to watch a movie or have kids who want to play video games bring your own. They have the hook up on the tv. Also, call the hotel directly, I was able to get one of the two room suites for less $90 a night. That was a savings of $40 just because I called and talked with the staff.