Nice Hotel, Poor Service
I stayed at the hotel for several weeks on business and found it to be uneven at best.
The hotel itself is nice. The design is modern and chic, but inviting. The rooms have some nice amenities, including comfortable beds and a fast internet connection.
The young-ish staff, on the other hand, seemed inexperienced and unschooled in hospitality. Wake-up calls and breakfast frequently arrived late, if at all. A colleague's laundry was lost for several days. Maids began knocking on doors at 8 a.m.
By far the worst experience of my stay, however, was being bumped from my room. I awoke one morning to find my bill placed under the door. When I called to inquire why, I was told that my reservation had ended and that the hotel was fully booked for the evening. Incredulous, I asked the hotel's reservations desk to look into this and fix what must have been a simple mistake on their part. I was greeted, alternately, with indifference, denials and blame. Worst of all, the staff made no attempt to rectify their error in any way, even by offering to find me a room at another hotel.
Over time, the hotel may iron out its service problems, but for now I would not recommend it.