Pembridge Palace Hotel, London

My cousin and I booked 2 Twins En-suite (4Guests) for the last days of 2010 and after the inicial confirmation received in ours emails they sent another one to my cousin´s canceling her reservatrion because of a crash in their system. I called by phone the hotel to know about mine and they confirmed the canceling of both because of the crash. They said they were going to send me one email as soon as possible with the cancelation and nothing would be charged. I traveled to London, booked another hotel and when I arrived back to Spain I checked my bank account and saw that they charged me for a service I didn´t had! I called the hotel and spoke with Mr. Magid, a very rude and man and not polite, and after 2 days of conversation he told me that he hadn´t time to loose with me and how I don´t have any proof of the canceling they have nothing to talk with me anymore! It´s unbelievable. I´m an old lady and my bank is going to solve this problem for me. Keep away from Pembridge Palace Hotel!

This hotel is a disgrace. I checked into a room that had smoothie spilt in the carpet, and smelt disgusting. Then, the noise from others in the hotel kicked off early evening and you can hear every noise possible from other guests and that is not what I want to hear. In complaining I got nowhere. I had to leave after midnight on the day I checked in due to the noise and the stuffy smelly rooms. I was told it would be no problem to get a refund, I had to deal with the manager the next day. i called the manager twice a day to never get anyone, to not get a reply to my letters, calls, emails. I got response from an endless amount of rude foreigners who worked at the hotel. This place is shameful and I advise people to not waste their money.

Horrible hotel ! I have traveled around the world and I have stayed at some pretty bad hotels in Eastern Europe and the Middle East .But at Pembridge Palace (Palace ….LOL) , where I stayed for 4 nights (I already paid in advance $500 US for a double room for 4 nights !!!!, I’ll never do this again ) : I ate the worst breakfast , I had the noisiest room , the hotel personnel was unfriendly (and stupid) ,I took the worst showers (the shower is a pipe in the wall ) , everything in that hotel is falling apart and so on…DO NOT go there !

My brother and I arrived at the hotel late at night to be greeted by a some what creepy neighborhood. Received a basement room that caught cigarette smoke from an adjacent room which had a porch right outside our window. Electricity sockets had to be traced by following the (tiny) TV cable. Acoustics were just unbearable as noises from all direction bothered our sleep. Management did little to intervene when young school guests smoked and shouted at night. Breakfast was crummy, but that could be expected from the budget (45 pounds a night for a room with two beds). We stayed at the hotel for 2 nights (as we were expecting a couple of pre-ordered packages to arrive at the hotel), planning to spend another night in Liverpool and then returning to a 3rd night in the hotel. The concierge would not agree to hold our bags for a night while we traveled inland - which was a big surprise - as all the bags of the checked-out guests were just placed unattended in the hotel lobby...

In order to fully explain what happened to me during my stay at this awful hotel, I will simply insert the letter I have sent to the local health authorities, as well as attaching the photos I mention in the letter: I stayed at the Pembridge Palace Hotel, located at 55 Prince�s Square, London, W24PX (telephone number ------) earlier this month, from Thursday 8th September through Monday 12th September. Though the hotel was a bit small, and the triple room very cramped, it seemed clean enough superficially (except perhaps the towels, which smelled awful), but then I was to discover that there was more to the hotel under the surface. On the night of Saturday 10th September, I went to bed in a perfect state of health and nothing to report in terms of dermatological problems. When I woke up on the morning of Sunday 11th September, my body was absolutely covered with bites that appear to be consistent with bedbug or flea bites (as my dermatologist has also told me). This is most probably the source of the bites, because I was clothed with pajamas and the windows were closed entirely due to the cold (thereby excluding mosquitoes, which could not get into the covers of a bed and through the pajamas anyway). I woke up with dozens of bites, the majority of which were located on a straight line going all up my right arm, starting at the elbow and leading all the way to the middle of my back. Besides these terribly itchy bites, I also had many other isolated irritating bites on both hands,my other arm, both of my legs, both of my feet and even two on my face. Whatever was inside the Pembridge Palace Hotel room that night practically ate me alive and made the whole rest of my stay in London an itching nightmare. I have photographs showing the huge number of bites I had all over, and shockingly the marks from them have not completely disappeared more than two weeks later. When I attempted to complain to the management that morning, the receptionists at the front desk, though they were polite and allowed us to change rooms, never let me speak with a hotel manager. On Sunday, they claimed there were no managers available on that day of the week, and then on Monday when I repeated my request, they said there were no managers that day either. According to them, a chambermaid inspected the room and "found nothing," but anyone working in a hotel should know that bedbugs cannot be found through a quick visual inspection. I am hoping that your Health and Safety Team staff can check the place out. We were staying in room 110. My reason for writing to you is to formally complain that the hotel room which the Pembridge Palace had provided us with was completely unfit for human use. Either the bed or sheets on the single bed were obviously infested with something that needs to be fumigated (it was a triple room with a double bed and a single bed). And it would have been nice if the hotel could have offered something more than just a change of room and an apology from a lower-level employee to make up for the fact that my last two days (or in other words half of my stay) in London were a miserable nightmare of itching, scratching and bad moods, since I felt awful and looked disfigured on half my body. My whole arm and back looked as if I had some terrible disease, and I was very concerned that I might have caught something. I have written an e-mail letter to the hotel, as well, and they have not even bothered to send a response or an apology. I hope that you can investigate their premises and keep any other guests from suffering the same fate that I suffered at this disgusting, cramped hotel. If you want me to send you the photographs of the damage, I would be perfectly happy to...

small rooms and bath but we didn't expect anything bigger for the price in the city .The location was great with lots of restaurants and shopping and great parks near by plus just a short walk to the underground. For the price we thought is was very good and had no major complaints ( warm milk, no wash cloths,)if you are looking for a large room and want to feel pampered this is not the hotel for you I would suggest the you spend more and upgradeto a different hotel but if you are looking for an affordable hotel that is clean and safe and would rather spend you dollars seeing london then this hotel is near prefect. (don't let some of the bad reviews scare you)we didn't and we are very happy.

Three stars (first class) rating for this hotel is an absolute joke. We expected little from London hotels as we've been there before and have been exposed to the prices and small rooms. This "Palace" takes the cake, however - TINY rooms, thin walls, below-average breakfast. For the price and the rating, you would expect half-way helpful staff. Our wake-up call the day of our 7 am departure never happened - and the manager had the audacity to be indignant and get mad at us for claiming he never called (what, all three of us in this tiny room went deaf?!). The night manager could not explain how we could make an overseas phone call. He convinced us to take a 35 lb taxi ride to Heathrow when the Heathrow Express would have been half the cost - turned out to be someone's private car. Do not expect 3-star service or 3-star accommodations - you will be sorry you stayed there.

Excellent rooms and prices for a family visit

We came very late at night to check in and found that our reservation wasn�t there (our travel agency�s fault. They did not confirm our booking). The staff was still good enough to give us a room and in the morning they sorted out the paper work with the agency. The breakfast was excellent enough to start a big day. Was very relaxing to find the ironing facility coming back late at night.

i liked yhe room,service,people were nice and the room was great. the beds are soft and bouncy