Hilton Garden Inn Grand Forks/UND, Grand Forks

I was until recently a Housekeeper at this hotel when in fact I agree that management does turn a blind eye they have a housekeeper that was hospitalized for a week due to sever stomach pain and over dehydration and they gave her rooms to clean that were held (not cleaned) for a week the day after she got out of the hospital as punishment for her being sick. They also didn't believe me when I told them at the beginning that I have asthma I forgot medication one day yes at my own fault but they thought I was faking why would you fake asthma. One day I had off and I went to pick up payroll and the general manager told me I was pathetic for getting it and I was NOT scheduled to work that day at all. And I found it disgusting when they told us budget cuts were so bad that we were to start saving the used soap bars in the checkout rooms and bring them down stairs for Laundry to clean all linens including napkins, sheets, pillowcases, towels, all of it if it was to be washed in a washer that is all they use and they don't rinse them off or anything. And the reason rooms are not finished until 5 pm at times if because they are such bad employers that people quit after one day and they are extremely under staffed and under payed for all the things that us housekeepers put up with from day to day. SO if they treat their Employees badly why would they treat you well enough for you to enjoy your stay worry free.

The managment chose to ignore us and other guests. Thanksgiving night we took our three children to the pool area. There were several adolescent boys rough-housing and ignoring the pool rules. Our daughter, 11, was kicked by one of the boys and pushed into the pool wall. She had a lump on her forhead, and a deep guage down the length of her nose. When we reported it to the front desk, they offered our daughter candy, but simply shrugged their collective shoulders and said the boys had been naughty all day. There wasn't anything they could do because the manager wasn't around. Later that night, the boys played hockey in the halls. The next day the manager contacted us and said, "We have problems with these type of gusets all the time. I have lots of post-it notes of complaints." The manager didn't do anything to correct the behavior violations or compensate us for a MISERABLE stay; she merely agreed it was an awful situation. Clearly the hotel does nothing to train staff in conflict management, and the lack of policy suggests certain guests are welcome to victimize other guests with no consequence. Perhaps Hilton should work toward better staff training and add a nuisance surcharge for guests who violate the rules of common decency. What kind of business allows its staff to ignore a client being hurt on its premise? Our holiday photos will look lovely with our daughter's scarred face! Don't stay there. The management turns a deaf ear and blind eye to real problems within the hotel.

The rooms are nice but we heard train horns all night. Also we didn't get our room cleaned until 5pm, and that was only after we asked. We complained to the manager, and she told us that we shouldn't leave the "do not disturb sign" on the door if we want our room clean. We did not do this, we didn't even have one in the room. The manager was also extremely rude and told us that if we never stayed at her hotel again it was our perogative. This really upset my mother, and made our holiday much less enjoyable

ATTENTION: Robin Carruthers My sister Nancy Sykes (Sykes-Burnardy wedding reception Fri., July 28th) gave me your email address so I could write and tell you how much my family & I enjoyed ourselves for our 1 night stay at The Hilton Garden Inn. Our room was GREAT, clean & very comfortable. The service and the buffet breakfast were EXCELLENT. The wedding setup and the people working during the wedding were PROFESSIONAL. Thank you and your staff for an enjoyable and relaxing time at The Hilton Garden Inn. My husband and I look forward to spending another night at The Hilton as soon as we can. Lynn Oakes (loakes@crookstontimes.com) 801 South Front Street Crookston, MN 56716 (218) 281-5192

The location is perfect for any activity held at the Alerus Center and at UND. I needed to do some business and was very impressed with the business center - a nice perk included in the room price. And the beds...they are awesome! You just get swallowed, very comfy.